Senior Customer Experience Marketing Manager

<span>Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.</span><br/><span>We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.</span><br/><span>Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.</span><br/><span>Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.</span><br/><span>At Contentsquare, we believe the customer experience is at the core of everything we do. We’re looking for an enthusiastic and driven Senior Manager Customer Experience Marketing to join and cover our France and South markets, joining our dynamic global team. In this role, you’ll be the voice of our customers, building strong relationships, driving loyalty, and creating experiences that transform our clients into passionate brand advocates.</span><br/><span>This is a unique opportunity to work at the heart of a global, fast-growing company, where you’ll directly impact the success of our customers and our business's growth. You’ll collaborate with cross-functional teams across Sales, Product, Customer Success, and Marketing to deliver best-in-class customer experiences, both virtually and in person.</span> <h3>What You'll Be Doing:</h3> <ul> <li>Customer Engagement &amp; Advocacy: Build strong, trust-based relationships with C-level executives, power users, and key decision-makers, ensuring their success with Contentsquare. Your goal? Transform them into vocal, loyal advocates of our platform.</li><li>Creative Event &amp; Campaign Leadership: Own and drive customer engagement through tailored, impactful events and campaigns—whether it's user clubs, high-touch workshops, executive roundtable dinners, or industry-focused roundtables. You’ll be the go-to person for curating experiences that foster community and drive value.</li><li>Program Ownership &amp; Strategy: Own the execution of a quarterly roadmap for your region, from budgeting to customer touchpoints. You’ll ensure your programs align with customer goals, driving measurable outcomes like engagement, retention, and advocacy.</li><li>Content Creation &amp; Thought Leadership: Develop compelling content and materials that resonate with your audience, including event presentations, email campaigns, and customer success stories. Your words will ensure every touchpoint strengthens our brand.</li><li>Cross-Functional Collaboration: Partner closely with Sales, Field Marketing, Product, and Customer Success teams to align on goals and objectives. Together, you’ll amplify customer engagement and ensure seamless execution across the business.</li><li>Customer Feedback &amp; Insights: Build a network of trusted customer ambassadors who can offer testimonials, feedback, and even speak at industry events. You’ll also collect valuable customer insights, influencing future product improvements and innovations.</li><li>Customer Lifecycle Support: Support customers throughout their entire lifecycle, from onboarding to continued platform engagement, making sure they get the most value from Contentsquare. You’ll also play a key role in facilitating product demos, use case examples, and knowledge sharing.</li></ul> <h3>What We’re Looking For:</h3> <ul> <li>Experience: You’ve spent 5+ years in a customer-facing role (ideally within SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy.</li><li>Customer-Centric Mindset: You understand what makes customers tick and have a deep passion for ensuring they are successful. You can build trust and credibility with senior stakeholders and users.</li><li>Event &amp; Campaign Expertise: You thrive in planning and executing customer events, from webinars to intimate user workshops. You know how to create experiences that leave a lasting impact.</li><li>Exceptional Communicator: You can engage with customers at all levels, and you’re comfortable presenting to senior executives. Fluent in both French and English, your written and verbal communication is top-notch.</li><li>Project&amp; Budget  Management Pro: You’re highly organized, with an ability to juggle multiple projects at once while maintaining a laser focus on priorities and budget. Your attention to detail ensures nothing falls through the cracks.</li><li>Creative Problem Solver: You’re proactive, always