Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to- wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy.

 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

Job Title: Senior Store Leader (Manager) Primary Purpose:

 

The successful individual will leverage their proficiency in retail to…

 

Client & Service Expert:

• Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.

• Development of business driving initiatives that build a repeat business or that attracts a new customer.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team is compliant with all clientele standards and thank you note policy.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

 

Leadership Presence/Steward of Talent:

• Achieve financial success through improvement of measurable statistics that positively impact the store performance.
• Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
• Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
• Perform annual performance evaluations with quarterly review of employee goals.
• Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
• Attend, on average, two annual company management meetings.

 

Building Brand Equity:

• Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
• Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
• Communicate to DL customer feedback and quality issues in order to improve customer service and sales.

 

Operational Excellence:

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

• Conduct regular store meetings to ensure accurate and consistent communication with employees.
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
• Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
• Oversee loss prevention policies and procedure to be 100% compliant.

 

The accomplished individual will possess...

• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable in making decisions and mediating conflict within a team-environment
• Proficient in windows-based software such as excel, word and outl