Afterhours Inpatient Case Manager RN Per Diem

Essential Duties and Responsibilities include the following:

• Anticipates our customer needs: Understands the wants and needs of customers, listens for cues and identifies how to respond and at the appropriate level of intervention needed.           
• Surveys the customer’s environment and takes appropriate action.
• Refrains from discussing personal business in front of the customer or speaking a foreign language different from the customer’s language.
• Greets patients, family members, visitors, and physicians in a positive manner by introducing self, speaking clearly and with confidence.
• Returns phone calls to customers and follows up with requests.
• Keeps patient/family member or other customer informed and requests if further assistance is needed.
• Assists others and supports the team.
• Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
• Demonstrates honesty and integrity in everyday activities.
• Recognizes when an error is made and reports them appropriately.
• Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of the public.
• Recognizes when an error has been made and immediately reports to appropriate manager.
• Participates in “service recovery” through follow-up with the injured party, gathering information, and demonstrates empathy.
• Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families.  Functions as liaison between administration, patients, physicians, and other healthcare providers.
• Interacts professionally with patient/family/physicians and involves patient/family/physicians in the formation of the plan of care.
• Communicates appropriately and clearly to management, co-workers, and physicians.
• Identifies and addresses psychosocial needs of the patients and family and facilitates consultations with a Social Worker, as necessary.
• Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning; family is included in teaching as appropriate.
• Communicates using age appropriate language.
• Understands and applies principles of adult learning methods as they relate to health care educational needs.
• Receives and reviews physician’s orders; documents completion. Follows through to ensure orders are carried out.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
• Formulates an outcome-based plan or care, based on assessed patient needs, implements and evaluates plan as evidenced by documentation.
• Maintains quality monitors as assigned by Supervisor.
• Performs other duties as assigned
• Participates in orientation, instruction/training of new personnel.
• Pursues additional education (in-services, seminars, self study, formal education programs) to advance nursing skills and knowledge.
• Documents patient assessment and reassessment, patient care plans, and other pertinent information completely, in the patient’s medical record according to nursing standards and policies.
• Assures complete and proper charging of supplies.
• Participates in the efficient, effective, and responsible use of resources such as supplies and equipment.
• Completes daily documentation, required letters, and referrals in a timely manner.
• Other duties as assigned.

Organizational Responsibilities :

• Proactively support and practice company mission, vision and values.
• Follow Employee Handbook guidelines and company policies and procedures.
• Follow established departmental dress code.
• Appropriately and accurately maintain time keeping records.
• Adhere to attendance policy and time off requests.
• Follow safety policies and procedures.
• Be flexible and adaptable and courteous and promote professionalism.
• Communicate verbally and in writing through appropriate channels.
• Maintain confidentiality at all times in compliance with com