Senior People Operations Specialist

About MN Custom Founded in 2011 by two Bellevue locals, we have grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most: building thoughtful homes that inspire community. Learn more about us and see our work at: https://mncustom.com

Why MN?We pride ourselves on our empowered team environment and dedication to taking care of our people. We believe in setting you up to succeed with clear career progression, learning opportunities, and ownership of your role from the get-go. Accountability is huge for us, and we place a lot of trust in our employees to do the right thing. We believe that a supportive and inclusive culture yields happy people, and happy people are the most successful at what they do.
About This Role The Senior People Operations Specialist supports the design, deployment, and administration of operational processes used to deliver people programs and projects. In this role, you will collaborate with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like total compensation, benefits, performance management, leave and accommodation management, and training. The Senior People Operations Specialist implements scalable methodologies and systems to optimize HR operations and streamline core processes like onboarding, hiring, offboarding, timekeeping, and others that make up the employment life cycle. You will be the subject matter expert for people systems across the People and Culture team, to include ATS, LMS, HRIS, survey tools, etc., as well as be responsible for day-to-day employee data management and analysis processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and with data integrity and reliability. You will also prepare and deliver required reporting and filings, as requested, and manage the outsourced.  On a Given Day, Your Work Might Include

• Serves as lead administrator and subject matter expert for HR systems (HRIS, LMS, ATS, Performance Management, Surveys, etc.). Ensures data integrity, functionality is optimized, and systems are integrated for efficiency and an overall positive user experience.
• Researches, recommends and implements scalable methodologies and systems to optimize and streamline HR systems and core processes like onboarding, hiring, offboarding, timekeeping, benefits administration, leave and accommodation management, learning and talent development, and others that make up the employment life cycle.
• Runs reports, analyzes data, makes required filings and provides information to leaders in a usable format.
• Provides excellent customer service to internal stakeholders by monitoring, triaging, and responding to employee inquiries, as well as interfacing with external stakeholders in a method-appropriate and timely manner.
• Manages benefits administration, including open enrollment, leave management, eligibility, and systems management for the company’s various benefit plans.
• Conducts new employee orientation, exit interviews training and/or presentations to employee and manager audiences.
• Manages employee engagement survey, pulse surveys and other survey indexes.
• Provides coaching and guidance to employees and managers regarding policies, processes and performance management. Escalates issues and topics that exceed scope or require evaluation of an exception.
• Oversees/manages payroll vendor to ensure payrolls are paid accurately and on a timely basis.
• Contributes to achieving People Operations strategic objectives by assisting with initiative development, proposal, project plans, project management and execution.
• Maintains strict confidentiality and professionalism when dealing with sensitive or private information.
• Strives for operational excellence and execution of People Operations activities while identifying opportunities for efficiency and automation wherever possible to scale delivery.
• Ensures personnel and other HR records for all employees are complete and in compliance. Audits as necessary or requested.
• Creates and updates department processes to ensure accuracy and completion.
• Maintains and expands