Sr. Frontend Developer, Web

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Shaping how global audiences experience the Genesys brand, this role drives the performance, accessibility, and scalability of our digital front end across high traffic, enterprise platforms. You will own the delivery of modern, responsive web experiences that directly influence demand generation, customer engagement, and digital growth. At Genesys, we are advancing customer experience through AI driven innovation and human centered design, and this role plays a key part in translating that vision into fast, intuitive, and impactful digital journeys. You will collaborate across UX, marketing, and platform teams to elevate engineering standards, evolve design systems, and modernize front end architecture. This role provides strong visibility into enterprise initiatives, opportunities to expand technical influence, and the ability to shape how millions of users interact with our digital ecosystem.

Key Responsibilities:

• Design and deliver responsive, high quality user interfaces that improve engagement, usability, and conversion across global web properties

• Build and maintain scalable web pages, templates, and digital journeys within CMS driven environments

• Develop and extend WordPress themes, components, and plugins to support dynamic and flexible content delivery

• Implement mobile first experiences that perform consistently across devices, browsers, and geographies

• Integrate front end systems with APIs and content platforms to enable seamless and scalable digital experiences

• Influence front end architecture and contribute to the evolution of scalable, reusable design systems

• Drive modernization efforts that improve performance, maintainability, and developer efficiency

• Optimize site performance, including Core Web Vitals, page speed, and front end rendering efficiency

• Strengthen technical SEO foundations, improving discoverability, crawlability, and site health

• Ensure accessibility compliance and high quality engineering standards across all digital experiences

• Support deployment processes, environment management, and production readiness for front end systems

• Partner with cross functional teams to align digital solutions with business goals, customer experience, and growth strategy

• Enable experimentation, personalization, and scalable content authoring experiences

• Mentor contributors and provide technical guidance to elevate engineering quality and consistency

Required Qualifications:

• 5 or more years of professional experience in front end web development, preferably supporting enterprise scale or high traffic websites

• Current authorization to work in the United States without the need for sponsorship now or in the future

• Strong expertise in HTML5, CSS, JavaScript, and modern front end development practices

• Deep hands on experience with CMS platforms, with strong preference for WordPress

• Experience integrating front end systems with APIs and third party platforms

• Demonstrated expertise in performance optimization, caching strategies, CDNs, and Core Web Vitals

• Strong understanding of technical SEO principles and accessibility standards such as WCAG or ADA

• Experience working within structured engineering environments including code reviews, release processes, and quality standards

Preferred Qualifications:

• Experience with animation or motion frameworks such as GSAP

• Familiarity with cloud platforms or enterprise hosting environments

• Experience integrating marketing technology platforms such as Eloqua, Wistia, Bynder, or Google Analytics

• Experience applying AI tools within development workflows or optimizing digital experiences for AI driven discovery

• Experience working within global or distributed engineering teams