Director, Telemetry Engineering and Operations

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Director, Telemetry Engineering and Operations is responsible for the strategy, engineering, implementation, operation, and continuous improvement of the organizations Operational Technology telemetry platforms. This role leads the teams responsible for acquiring, processing, and delivering operational data from facility systems while ensuring the reliability, scalability, security, and lifecycle management of telemetry services.

Working closely with Operational Technology Architecture, Operational Data Platforms, Data Center Operations, Product, and other business stakeholders, the Director ensures telemetry capabilities support operational excellence and enable trusted operational data for internal and external consumers. The role establishes technical direction for telemetry engineering, drives platform standardization, and leads the delivery of resilient, highly available telemetry services across the enterprise.

What we are looking for

Key Responsibilities:

• Lead the engineering, implementation, operation, and lifecycle management of enterprise telemetry platforms and services.
• Establish the technical strategy, standards, and operational roadmap for telemetry capabilities in alignment with business objectives and architectural direction.
• Ensure the availability, performance, security, scalability, and reliability of telemetry infrastructure and operational data collection services.
• Ensure the onboarding, integration, and standardization of operational systems and data sources into enterprise telemetry platforms.
• Collaborate with Operational Technology Architecture to implement scalable, supportable, and maintainable telemetry solutions.
• Partner with Operational Data Platforms to enable reliable, secure, and timely delivery of operational data to enterprise applications, customer-facing services, and analytics platforms.
• Build, develop, and mentor a high-performing telemetry engineering and operations team while fostering technical excellence and continuous improvement.
• Establish operational processes, monitoring, incident response, capacity planning, and lifecycle management practices for telemetry services.
• Evaluate commercial technologies and emerging capabilities to improve telemetry platforms while balancing innovation, operational stability, and long-term supportability.
• Develop and maintain technical documentation, operational standards, and platform documentation supporting enterprise telemetry services.

Knowledge & Attributes:

• Working knowledge of enterprise telemetry platforms, operational technology systems, systems integration, operational data collection, and platform lifecycle management.
• Ability to lead technical teams, establish operational standards, drive platform reliability, and collaborate effectively across engineering, operations, product, and business organizations.
• Knowledge of Ignition SCADA platform (Inductive Automation) and Niagara Framework (Tridium)
• Knowledge of MQTT telemetry architectures and broker technologies
• Knowledge of industrial protocols (BACnet, Modbus, SNMP, OPC-UA)
• Knowledge of EPMS/BMS platforms and field device integration
• Knowledge of SQL-based data platforms and historian systems
• Knowledge of OT/IT network infrastructure and secure communications (TLS)
• Knowledge of telemetry data modeling, normalization, and ingestion pipelines
• Knowledge of large-scale, multi-site OT telemetry deployments
• Knowledge of data center infrastructure systems (UPS, generators, cooling, PDUs)
• Knowledge of ISA-95 and IEC 62443 architecture and OT security principles
• Knowledge of cloud IoT platforms (Azure IoT, AWS IoT)
• Knowledge of system integration, commissioning, and operational monitoring

Academic Qualifications & Certifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, Industrial Automation, or a related technical discipline.
• Equivalent combinations of education and relevant experience may be considered.
• Industry certifications related to cloud platforms, industrial automation, systems engineering, or operational technology.
• Leadership or project delivery certifications are considered an asset.