Business Director, GenAI Risk

Business Director, GenAI Risk

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

About the role:

We’re looking for a strategic leader to build and lead the Generative AI (GenAI) Risk function within Card Servicing Strategy. Card Servicing is at the forefront of our GenAI transformation, leading the company in number and diversity of use cases. You’ll have a front-row seat to how GenAI is reshaping how we serve customers, and play a key role in ensuring we do so responsibly and effectively.

What you’ll do:

As the Business Director of GenAI Risk, you will lead a new, critical function focused on proactive, rigorous risk management for Generative AI (GenAI) and Agentic AI within Servicing. 

Responsibilities are structured across 3 core pillars:

Define and Drive GenAI Risk Strategy: Develop and execute the overall strategy for identifying, mitigating, and monitoring GenAI risks across all Servicing use cases. Partner with BA, product, tech, and operations leaders to embed responsible AI principles into the design and deployment of internal tools and customer-facing solutions.

Build Governance and Strengthen Controls: Streamline and scale the governance process for GenAI initiatives, ensuring clarity, consistency, and speed to market. Establish policies, standards, and guardrails in partnership with the enterprise risk and compliance teams.

Prepare our Servicing Ecosystem for Agentic AI Demand: Establish the policies and strategic approach for addressing agentic demands. Partner with Fraud to build capabilities to detect and monitor AI-mediated interactions across all channels.

What we’re looking for:

• Strong problem-solving skills with a bias for structured thinking and practical solutions.

• Exceptional communication and influencing skills; able to translate complex concepts for senior audiences and gain alignment across functions.

• Risk-forward mindset with enthusiasm for and deep respect for risk management, moving beyond a "check-the-box" mentality to drive proactive, value-add solutions.

• Comfort working at the intersection of risk, technology, and business strategy.

• Deep curiosity and enthusiasm for generative AI, and their responsible use in large-scale operations.

• Strong people leadership skills, and passion for building high performing and engaged teams.

General Responsibilities:

• Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

• Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

• Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics 

• Marketing:  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies 

• Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis 

• Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

• Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability  

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, gi