Senior Account Director

About Phaedon

At Phaedon, we are revolutionizing how companies engage with their audiences and are passionate about sparking participation to drive growth for both our clients and our employees. Phaedon is a data-driven, tech-enabled marketing organization with a breadth of capabilities that go beyond our competitors and redefine traditional industry archetypes. We have a history of delivering game-changing results for notable brands across advanced analytics, loyalty technology and services, marketing communications, and experience transformation to bring intelligent imagination and solve our clients’ biggest business and brand challenges. And every role at Phaedon has an integral part to play in fulfilling this vision.

About the Role:

We are seeking an experienced Senior Account Director to join our client services team. In this role, you will lead strategic client relationships, driving growth while ensuring exceptional service delivery and team development. 

Essential Duties/Responsibilities: 

• Serve as the primary senior point of contact for key client accounts, building and maintaining strong relationships at all levels 
• Lead the strategic direction of accounts, identifying growth opportunities and developing account plans that align with client business objectives and their technology ecosystem 
• Oversee project planning, execution, and delivery across multiple projects and/or client engagements in conjunction with a Delivery Manager 
• Manage account profitability, revenue forecasting, and budget adherence 
• Develop and mentor junior team members, fostering a collaborative and high-performing account team 
• Translate client needs into action for internal teams, ensuring alignment across departments 
• Partner with technical teams to ensure loyalty platform solutions (like Tally) are effectively implemented to meet client business objectives 
• Act as a bridge between client business needs and technical requirements, ensuring loyalty technology solutions deliver to scope and produce measurable ROI 
• Identify and pursue opportunities for incremental growth within existing accounts 
• Present strategic recommendations and results to senior client stakeholders 
• Stay informed of industry trends and competitive landscape relevant to client businesses 
• Collaborate seamlessly with multidisciplinary teams while demonstrating judgment about when to engage specific expertise from Strategy, Analytics, Creative, Delivery Management, Operations, Product, Development, and QA functions 
• Facilitate client understanding of Tally's capabilities and other loyalty technology solutions to drive program success 

Location: 

This role is based out of our office in the Designer’s Guild building in the heart of Minneapolis' North Loop neighborhood.  We embrace a hybrid model with three in-office days per week to ensure a mix of collaboration and flexibility to support our employees' success. 

Basic Qualifications: 

• 10+ years of experience in client services, with at least 3 years in a senior account management role 
• Bachelor's degree in marketing, business, communications, or related field 
• Demonstrated understanding of loyalty technology infrastructure, data integration requirements, and platform capabilities 
• Able to grasp technological concepts and articulate them concisely to both technical and non-technical stakeholders 
• Proven track record of growing and retaining client relationships 
• Strong leadership abilities with experience managing and developing teams 
• Excellent communication, presentation, and negotiation skills 
• Strategic thinking with the ability to develop insight-driven recommendations 
• Confidently addresses complex issues through transparent dialogue regardless of organizational hierarchy<