Crisis Clinical Director

Who We Are: Pacific Clinics is the leading community-based nonprofit provider of mental health and substance use disorder services. For over 150 years, we have offered high-quality behavioral health, educational and support and social services at no cost to the individuals and families we serve.  Reaching more than 100,000 Californians each year, Pacific Clinics offers hope through culturally responsive, trauma-informed and research-based care.

Who We Serve: Pacific Clinics offers comprehensive behavioral health services, support and social services and education services to individuals and families who are eligible for Medi-Cal across California.

Compensation We Offer  

• The initial compensation for this position ranges from $131,940 - $162,270 per year.  
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   

Benefits We Offer

•  Benefits eligibility starts on day ONE! 
•  We offer comprehensive medical, dental & vision benefits, voluntary life insurance, flexible spending, health savings account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 4%
•  Competitive Time Off Plans (may vary by employment status)
•  Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Schedule 9-6pm, weekends/holidays and flexible hours as needed 

JOB SUMMARY

Works within the vision, mission, and philosophy of the agency overseeing a program that provide 24/7 crisis response and stabilization services to individuals experiencing a mental health crisis. With general direction, manages multiple clinical programs overseeing the clinical staff and operations in the region. Ensures that individuals and families receive the most effective, efficient, and culturally appropriate services. Collaborates with Regional Executive Director regarding agency-wide initiatives, annual priorities, and continuous quality improvement efforts. Oversees program design and budgeting. Ensures compliance with fiscal and contract obligations of programs. Interfaces with external community partners, agencies, and county departments. Ensures that the daily operations run smoothly, operating within compliance and safety policies, standards, and regulations. Ability to become LPS certified in the Santa Clara County. May require certification in restraints

RESPONSIBILITIES AND DUTIES

1. Oversees the management of programs, assesses strengths, and needs for improvement as it related to serving individuals that are a danger to themselves or others. 
2. Develops and manages program budget. Assesses opportunities for program growth and potential funding resources.
3. Inspires and supports culture of Continuous Quality Improvement (CQI) and facilitates Continuous Quality Improvement (CQI) forums and teams as needed.
4. Trains and coordinates training for systems change, supporting learning partner, and training direct service staff in safe and effective crisis response protocols and risk assessments. 
5. Facilitates the integration of best practices at all levels with agency programs and support teams.
6. Evaluates, assesses, and manages risk in the context of interfacing with individuals who are in an active acute mental health crisis. 
7. Develops and negotiates program proposals.
8. Represents agency to internal and external stakeholders.
9. Builds and nurtures relationships with community partners and payors.
10. Researches, reviews, implements, and monitors Evidence Based Practices (EBPs), best practice principles, structures, and clinical policy as it related to responding to individuals experiencing a mental health crisis.
11. Participates in the development of outcome measures and analyzes outcomes for improvement opportunities.
12. Facilitates community and agency-based trainings
13. Participates in on call/after-hours manager rotations, which may include in person response.  
14. Negotiates and monitors performance to program and outside agency contracts.
15. Manages and assures continuous development of Clinical Program Manager (CPMs) and direct reports skills and competencies.
16. Participates in Leadership Academy and curriculum development.
17. Applies legal and ethical standards in completion of work.
18. Participates on Crisis Continuum On Call Leadership rotation after hours and weekends
19. Facilitates crisis response training t