Federal Reserve Financial Services Business Coordinator

Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

We are a dynamic environment that requires days in the office. In office requirements, as amended from time to time, are an essential function of the position

District Employment and Dual Citizenship:
As a Federal Reserve System National Business Line, it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal Candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected Candidate’s new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.).

Responsible for processing Image and Data files through the payment processing platforms. Interprets and utilizes prescribed policies, rules and procedures in processing incoming image files and preparing items for release to financial institutions or other Federal Reserve Offices. Collaborates between units to ensure operational commitments and service levels are achieved.

Key Responsibilities:

• Receive, scan, process and dispatch all items via FedEx, UPS, USPS, and courier deliveries.

• Print, burst and dispatch Image Replacement Document (IRD) daily work.

• Researches and responds to customer inquiries and/or needs.

• Possesses intermediate working knowledge of operating systems and demonstrates confidence under pressure

• Possesses skills to work in a dynamic and frequently changing environment

• Possesses and demonstrates team-oriented work ethic and effective verbal and written communication skills

• Demonstrates professional customer service with integrity and accuracy

• Takes personal responsibility to maintain and advance personal knowledge of various systems and business needs.

• Performs assigned Processing functions under minimal supervision and capable of managing daily responsibilities within timeframe

• Understands the demands of supporting an operation and possesses the required knowledge, skills, and temperament to rotate from a task when operational issues or demands take

• Performs other duties as assigned

• Performs tasks and monitors Check Processing functions according to the processes and procedures, including researching, resolving and/or escalating issues when appropriate

• Utilizes technical and problem-solving skills to identify issues, analyzes potential causes, and recommends a resolution.

• Performs research to resolve exceptions errors by validating data and preparing correspondence to customers.

• Addresses and resolves customer inquiries regarding ACH and Check transactions for internal and external customers, including Government Agencies. Uses customer support tools to log, track, and monitor customer calls. Assists customers with questions regarding policies and procedures; Handles most issues and customer problems; Processes, verifies, balances and prepares reports of transactions, updates and maintains databases.

• Maintains a strong work