Graduate Studies, Front Operations - Federal Work Study Student Assistant

Job Summary: 

The Student Assistant will support front-office operations by answering phone calls and LiveChat inquiries, greeting and assisting visitors with admissions questions, and helping current graduate students with general inquiries. Responsibilities also include assisting with events, data reporting, and other office tasks as assigned. Additionally, the student will learn about various CSUSB departments to properly direct students to the appropriate resources. This role provides valuable professional experience while contributing to the efficiency of the Office of Graduate Studies.

Responsibilities include, but are not limited to: 

Under direct supervision, duties include but not limited to:

• Front desk operations support by answering phone calls and LiveChat inquiries.
• Greet and assist walk-in visitors with questions about the admissions process.
• Provide support to graduate students by addressing general inquiries.
• Assist with planning and coordinating student events, data reporting, and other office tasks.
• Learn about various CSUSB departments to accurately direct students to the appropriate resources.
• Receive, log, and process incoming transcripts daily.
• Perform other duties as assigned to support office operations.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate) 

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate) 

• Eligible to work in the United States 

• Payroll Requirement: Social Security Card 

Preferred Qualifications 

• The ideal candidate must have excellent verbal communication skills and the ability to work both independently and collaboratively. Strong organizational skills, attention to detail, and the ability to meet deadlines efficiently are essential. Candidates should be responsible when handling confidential materials and proficient in Microsoft Word, Excel, and Access. Knowledge of PeopleSoft is desirable but can be learned on the job.

Compensation and Benefits: 

Student Employment Anticipated Hiring Range: $16.50 per hour. 

The compensation offered will consider internal equity and experience among other factors. 

Position Information: 

Work status: Part-Time, Temporary, Seasonal 

The application deadline is: 7/10/2025 at 11:55 pm (PST) 

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm). 

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm). 

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time. 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. 

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). 

Conditions of Employment  

Background Check  

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position. 

Driver’s License Check  

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. 

I-9 

CSUSB hires only individuals lawfully authorized to work in the United Sta