Customer Support Associate

<p><strong>🏆 What’s the opportunity?</strong></p><p>We are looking for a proactive <strong>Customer Support Associate</strong> to join our team. As CS Associate at<a href="http://cargo.one/" rel="noopener noreferrer nofollow" target="_blank"> </a><a href="http://cargo.one" rel="noopener noreferrer nofollow" target="_blank">cargo.one</a>, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create<a href="http://cargo.one/" rel="noopener noreferrer nofollow" target="_blank"> </a><a href="http://cargo.one" rel="noopener noreferrer nofollow" target="_blank">cargo.one</a> champions that will generate repeat business and new customers through word of mouth.</p><p><br/>This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including <a href="https://www.indexventures.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Index</u></a> and <a href="https://www.bvp.com/" rel="noopener noreferrer nofollow" target="_blank"><u>Bessemer</u></a>.</p><p><br/>🌍<strong> You can work from (almost) anywhere in Southern or Eastern Europe</strong>. Please check <a href="https://www.cargo.one/careers#locations" rel="noopener noreferrer" target="_blank">here</a> if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too. </p><p><br/>We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo! </p><p></p><h2><strong>🎬 A snapshot of what you will be doing here: </strong></h2><ul><li><p>Supporting our customers and partner airlines through email, live chat and phone.</p></li><li><p>Building relationships with our customers and partners.</p></li><li><p>Advocating for our customers and being their voice inside our organisation.</p></li><li><p>Working closely with the Product and Airline Partnerships teams to improve the user experience.</p></li><li><p>Contributing to the continuous development of our customer support function.</p></li></ul><p></p><h2><strong>🙋🏽‍♀️We’re looking for someone who:</strong></h2><ul><li><p>Has a service mindset, is empathetic and knows how to listen.</p></li><li><p>Has a positive attitude and knows how to navigate their way even in situations of uncertainty.</p></li><li><p>Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.</p></li><li><p>Has previous experience working in contact center environments.</p></li><li><p>Is willing to learn and open to accepting feedback, generously giving their own in return.</p></li><li><p>Is a team player and is comfortable building relationships with peers, customers and partners.</p></li></ul><p></p><h2> 💫 <strong>Nice to haves:</strong></h2><ul><li><p>Experience with knowledge management.</p></li><li><p>Experience in data analytics and reporting, to help us look into our numbers and improve processes.</p></li></ul><p></p><p><strong>❤️ We think you will love working here if: </strong></p><ul><li><p>You value building great relationships and trust with your team and managers.</p></li><li><p>You see working remotely successfully as a pioneering challenge which is constantly evolving.</p></li><li><p>In everything you do, you take ownership and get a kick out of exceeding expectations.</p></li><li><p>You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.</p></li><li><p>When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.</p></li><li><p>You see the value of giving and receiving feedback and incorporate this into everything you do. </p></li><li><p>You are not afraid to voice your opinions and like using data to back them up.</p></li></ul><p></p><p><strong>✨ We are currently offering the following benefits globally:</strong></p><ul><li><p>Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard &amp; monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.</p></li><li><p>Offsite fun &amp; team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. <a href="https://www.youtube.com/watch?v=nfL4JpPvWgM" rel="noopener noreferrer nofollow" target="_blank"><u>Click here</u></a> to watch a video from one of our early offsite events.</p></li><li><p>Unlimited co-working options through our partner <a href="https://desana.io/" rel="noopener noreferrer nofollow" target="_blank">desana</a> all around the world.</p></li><li><p><a href="https://www.mindsurance.de/" rel="noopener norefe