Chief Product Engineering and Delivery Services

Leads strategic transformation initiatives and overall technology product engineering and delivery for business unit portfolios including Savings and Membership, Real Estate Lending, Lending, HR, Finance, Procurement, Risk, Security, Fraud, Contact Center and Branch Operations. Oversee the development, design, delivery and overall enhancement and sustainment for multiple world class products and services in alignment with Navy Federal’s technology architecture blueprint. Drive the modernization of the enterprise’s core banking systems, leading cloud-native transformation while fostering a culture of innovation, resiliency, and security.

• Set the strategic direction for the Product Engineering and Delivery Services division, driving short-term and long-term objectives that align with enterprise goals. Lead transformative initiatives to enhance operational efficiency and improve member and employee experiences
• Oversee the strategic transformation of the enterprise from a legacy mainframe-based core banking system to a cloud-native, real-time core banking platform. Ensure the successful implementation of this transformation to enable scalability, speed, and enhanced member services
• Lead the technology strategy, vision, and execution across Core Payments, which includes ACH, Wires, Securities, Payments Hub etc.
• Lead delivery across faster payments, which includes RTP, FEDNow, Zelle etc. and the Product and Pricing portfolio
• Lead the delivery and support of the next generation Collections platform, providing enhanced self service capability to our members
• Oversee the end-to-end product development and delivery across the core banking platform suite, focusing on enhancing key functionalities such as membership onboarding, account management, payments, and transactional services. Ensure the timely delivery of innovative, member-focused products and solutions
• Drive innovation and delivery excellence across the membership onboarding capabilities, ensuring a seamless, secure, and efficient onboarding experience for new members. Implement new solutions to enhance customer engagement and satisfaction
• Lead delivery of end-to-end product development and delivery of prioritized capabilities aligned to the anchor platform strategy and portfolio roadmaps across corporate channels and security services, ensuring the delivery of top-notch user experience for members and employees
• Oversee the development and management of health metrics, dashboards, and OKRs for the consumer banking services, corporate channels and security services product portfolios. Use data-driven insights to ensure the stability, performance, and continuous improvement of core banking services
• Provide comprehensive oversight of systems engineering, cloud infrastructure, and technical support services. Ensure the implementation and management of robust, secure, and scalable IT systems and services across the organization, that meet the needs of a dynamic and evolving business landscape
• Partner with Technology Strategy and Architecture, Information Security and other required divisions to determine and define the technical architecture required to implement and support products, ensuring alignment to enterprise anchor platform strategy including application rationalization landing zone (sustain, transform, retire) 
• Collaborate with senior executives across the enterprise to understand business priorities and identify technology solutions to meet evolving needs. Develop strategic partnerships that ensure IT initiatives align with enterprise goals and business objectives
• Build and maintain a technology culture that prioritizes innovation, resiliency, scalability, and security. Integrate best engineering concepts and new technologies that enhance the organization’s ability to respond to business challenges and opportunities and position the enterprise as a leader in financial services
• Partner with Chief Information Security Officer (CISO), SVP of Digital and Business Product Owners across multiple departments to ensure that all systems meet compliance standards and that robust security processes are in place to protect the organization and its members
• Leverage common foundational services serving the enterprise across the domains of Data, API, Dev Ops and Anchor platforms as appropriate
• Ensure the provision of integrated technology services across all departments within the organization. Lead efforts to improve system performance, security, and operational efficiency by embracing new, flexible, and agile approaches to IT service delivery
• Demonstrate transparent and collaborative leadership to inspire, challenge, and develop a high-performing technology team. Drive change and learning through progressive leadership and foster an environment of continuous improvement
• Oversee