Customer Supply Senior Officer

<p>Founded in 1969, Pharmathen has grown to become one of the largest, vertically integrated developers of complex drug delivery technologies and is among the top 50 pharmaceutical research companies in Europe.</p><p>The company has one of the most extensive and advanced pipelines of long acting injectables (LAI), sustained release and ophthalmic formulations.</p><p>Pharmathen’s highly diversified portfolio consists of over 90 commercialized products, which are produced in its US FDA and EU-approved manufacturing facilities in Greece, serving 250 customers and accessed by patients in more than 90 countries worldwide. </p><p>Pharmathen proudly employs more than 1,600 people from over 28 different nationalities, with 54% of its total workforce and 66% of its Research Operations Team being female. The company’s enduring success is attributed to a passion for creativity, strong ethics, and the dedication of its people, who share a commitment to the company's vision of making a difference in people’s lives.</p><p>Due to continuous growth and expansion, <strong>Pharmathen Pharmaceuticals</strong> offers a great opportunity for career development and is seeking to recruit a <strong>Customer Supply Senior Officer </strong>for the Customer Supply Chain department at our <strong>Marousi premises</strong>.</p><p>As a<strong> Customer Supply Senior Officer, </strong>the ideal candidate will receive, process, follow up regular and launch customer orders, handle customers inquiries and supply complaints covering items or products ordered. He/she will maintain an  ongoing relationship with selected customers and BD staff.</p><p>More particularly:</p><ul> <li>Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contact</li> <li>Be responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply Agreements</li> <li>Provide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etc</li> <li>Close communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topics</li> <li>Handling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departments</li> <li>Track order activity, and alert appropriate staff of any potential delivery problems</li> <li>Obtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuations</li> <li>Prepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basis</li> <li>Serve as communication link between customers and the company to assure responsiveness</li> </ul><p><strong>Requirements</strong></p><p><strong>What you will do: </strong></p><p><strong>The ideal candidate should have:</strong></p><ul> <li>Bachelor of Science in Chemistry, Pharmacy, or other related degrees is considered an asset</li> <li>At least 3 years of relevant experience in Supply Chain departments, or Project Management Teams in Pharma Business projects</li> </ul><p> </p><p><strong>Job-Specific Skills: </strong></p><ul> <li>Excellent communication in English language (writing &amp; speaking)</li> <li>Excellent computer skills, including use of SAP </li> <li>Time management </li> <li>Project management experience is a plus.</li> <li>Experience in Regulatory Affairs or QA is considered as an asset</li> </ul><p><strong>Benefits</strong></p><p><strong>What you'll gain:</strong></p><ul> <li>Involvement in a high-caliber, team-oriented and dynamic atmosphere</li> <li>Exposure to challenging business issues and practices</li> <li>Great opportunity to leverage and develop your business knowledge and skills</li> </ul><p> </p><p><strong>Join our team and experience the unique Pharmathen’s culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career. </strong></p><p><strong>Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual