Customer Growth Consultant (German speaking) (m/w/d)

<h2>Customer Growth Consultant</h2> <h3>Permanent employee, Full-time · Berlin</h3> <h3>THE IMPACT YOU WILL MAKE</h3> <p>At charles, one of Europe's fastest-growing SaaS companies, our clients’ success is key to our own company’s growth.</p> <p>As a <em>Customer Growth Consultant</em>, you will play a pivotal role in driving our mission to humanize e-commerce by enabling even more valuable conversations between brands and their consumers - and you will become one of the world's first and leading experts in Conversational Marketing and Commerce.</p> <p>Our clients are the most innovative brands in Europe. Your main responsibility will be to find the right strategies to constantly grow your portfolio and create win-win-situations for our clients and charles. You will build long-term relationships with key decision makers and work closely with our sales team to maximize value creation for both sides.</p> <h3>THIS IS WHAT YOU WILL BE DOING</h3> <ul> <li>Analyze your clients &amp; steer them by <strong>identifying the ideal use cases</strong> and largest value pools and outlining a value creation path with our software</li> <li>Identify <strong>revenue expansion opportunities</strong> within your portfolio</li> <li>Together with our sales team you will be responsible for all <strong>renewal, upsell &amp; cross-sell </strong>activities of your clients</li> <li>Constantly <strong>collect product feedback</strong> and <strong>provide insights</strong> for product enhancements and new feature development.</li> <li>Develop <strong>creative ideas</strong> and craft impressive <strong>success stories</strong> to be shared with your colleagues and our network of clients and prospects</li> </ul> <h3>YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES</h3> <ul> <li>Bachelor's Degree in Business Administration, Technology, or related field - an advanced degree is a plus</li> <li>Ideally 3-5 years working experience in <strong>customer-facing roles</strong> such as Business Development, Management Consulting or similar roles</li> <li>First <strong>B2B SaaS and enterprise software experience</strong> or <strong>domain expertise</strong> in retail and e-commerce market</li> <li>Self-motivated and proactive attitude, with a strong <strong>sense of ownership, accountability, empathy and emotional intelligence</strong></li> <li><strong>Tech-savviness</strong> (<em>Knowledge of CRM and marketing technology software is a plus</em>)</li> <li><strong>Trusted</strong> and <strong>collaborative team player</strong> with a warm, positive, and caring personality</li> <li>Excellent <strong>oral and written communication skills</strong> in German and English</li> </ul> <h3>WHAT MAKES CHARLES UNIQUE?</h3> <ul> <li>We are firm believers in customer <strong>empathy</strong> in Product Development</li> <li>We are <strong>first</strong>. Conversational Commerce is destined to be the future trailing Mobile Commerce, and we will shape it together.</li> <li>We are <strong>small but popular</strong>. No dress code, no rigid processes, no political discussions. Just do your best!</li> <li>We are radically <strong>optimistic</strong>. We believe ideas no matter how big or small have power and we welcome anyone to voice them.</li> <li>We are a <strong>whole team:</strong> Experienced Founders, experienced Engineers, top-tier Strategy Consultants, boundless Creatives, Rockstar Interns, bold Marketing experts and last but not least YOU.</li> <li>We offer a <strong>flexible working environmen</strong>t built on trust where everyone can find a good balance between private life and work</li> </ul> <p>Join us in Berlin and shape the future of charles in one of the most important roles within our organization.</p> <h5>THINGS WE OFFER</h5> <ul> <li>Working on challenging and impactful projects at the forefront of one of <strong>the most innovative industries in Europe</strong></li> <li>Collaborating with some of <strong>the leading experts in Conversational Commerce</strong> and disrupting a fast-growing industry</li> <li>Joining forces with a <strong>unique community</strong> of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce</li> <li>Having high visibility and impact across the business with the option to own and <strong>drive new initiatives</strong></li> <li>Celebrating our major and micro-wins as well as getting to know each other better at <strong>regular team-building events</strong></li> <li>Sharing <strong>ESOP</strong> (virtual stock options) in the ownership and success of charles</li> <li>Working in a <strong>brand new office</strong> in the heart of Berlin overlooking the Wall memorial</li> <li>Earning a <strong>competitive compensation</strong> package</li> </ul> <p><strong>What else we offer?</strong></p> <ul> <li><strong>Urban Sports Club</strong> membership</li> <li><strong>A weekly personal trainer</strong></li> <li><strong>Meditation session</strong> on Tuesdays</li> <li><str