SENIOR CONSUMER COMPLAINT ANALYST - 79010323

Requisition No: 859282 

Agency: Business and Professional Regulations

Working Title: SENIOR CONSUMER COMPLAINT ANALYST - 79010323

 Pay Plan: Career Service

Position Number: 79010323 

Salary:  $1,336.92 to $1,685.82 Biweekly 

Posting Closing Date: 09/01/2025 

Total Compensation Estimator Tool

DIVISION of REGULATION
SENIOR CONSUMER COMPLAINT ANALYST

Position # 79010323
Hiring Salary: $1,336.92 to $1,685.82 Biweekly

 

*INTERNAL AGENCY - You must be employed by the
Department of Business & Professional Regulation to be considered. *

 

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

 

The Work You Will Do:

This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for reviewing alleged violations of Florida Statutes and Board rules governing a variety of professions regulated by the department in various counties.

 

Your Specific Responsibilities:

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. 
• Identifies possible violations of the Professional Practice Acts, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency.
• Refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assists with the switchboard as needed.
• Performs other related work as required.

 

Knowledge, Skills, and Abilities:

• Ability to communicate effectively orally and in writing. 
• Ability to use available technology to perform duties including computer software, hardware & data systems.
• Ability to organize data into logical format for presentation in reports, documents and other written materials. 
• Knowledge of application requirements, including Florida Statutes, Board and Department rules. 
• Ability to plan, organize and coordinate work activities.

 

Minimum Requirements: 

• One year Administrative or Clerical Office experience; and
• Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook; and
• A valid Florid Driver’s License.

 

Preferred:

Preference will be given to applicants who have/are:

• High School Diploma or its equivalent; and

• Experience in a regulatory field.
• Proficient in using OnBase and Versa Regulation.
• Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.

 

 

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation