Scores Client Services - Sr. Manager (Mortgage/Capital Markets)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring your capital markets and secondary markets expertise to FICO’s Scores business, where you will partner with lenders, investors and rating agencies. FICO’s Scores unit is home to the worlds #1 credit score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses globally, is used by rating agencies and the secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Vice President, Scores Client Services.

What You’ll Contribute

• Cultivate and maintain effective working and trusted advisor relationships with a variety of Mortgage client stakeholders, including Executives/CRO’s, Heads of Secondary, heads of Capital Markets, operational management, strategic project managers, vendor sourcing, and senior staff members.

• The nature of the position involves actively participating in multiple workgroups at one time, interacting at the CXO suite – including Bank CRO’s, non-Bank C-suite’s, Key Executives and Enterprise Risk teams, pricing teams and capital markets teams, and disseminating appropriate information across key levels of the organization.

• In addition to working with our clients and advising on credit guidelines this person will partner with the larger ecosystem of Investors ensuring the products and strategies we create at FICO will increase the market’s liquidity and this person will ensure the market is ready to operate under a new paradigm working with Investors to update their guidelines.

• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms, and recommend alternatives to our target partners/clients, our internal senior management and project/product managers across the organization.

• Lead discussions and create solutions in a variety of settings, including client sessions, internal meetings and industry events.

• Proactively work with customer CXO’s and executives to understand their most pressing business issues and successfully position FICO® Scores for broad use in the industry.

• Work with internal teams or with FICO Client Partners (CPs) from solution conceptualization to the initial prospect/proposal phase to successful closure, including contract review.

• Create deal-specific competitive analysis; conduct solution overview and detailed planning, business case development including executive presentations.

• Resolve client/solution contractual issues and blocks to sales process by proactively levering client relationships.

• During solution development assignments, be responsible for confirming the strategic need and impact, defining business requirements, and recommending a specific analytic/ consulting/ scoring based approach to meet those needs.

• Support the development, testing, and implementation of client solutions based on FICO products, and participate in the validation confirmation, ensuring the resulting solution satisfies the defined requirements.

• Review client deliverables or consulting assignment documentation, such as executive presentations, analysis results, training materials, and system specifications, and ensure the results are accurately represented.

• Develop industry strategy and targets by client and product/solution offering for strategic clients to drive marketing plan.

• Support creation of thought leadership white papers, executive briefings and industry symposium presentations and perform strategic reviews of marketing materials and promotional materials for industry solutions.

• Provide executive interaction support or speak at industry trade shows, conferences and seminars.

What We’re Seeking

• Bachelor's degree in business, MBA or advanced degree preferred.

• Substantial and relevant industry experience and mortgage financial services domain knowledge required. FICO product knowledge is a plus.

• Relevant experience writing credit guides as an investor, or relevant experience creating products to sell to a wide array of investors.

• Experience partnering with the mortgage industry using a consultative approach, advising at the CXO or executive level, and having a series of trusted advisor relationships.

• Related knowledge and experience in strategic banking client business management, core risk management, new b