Managing Consultant

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain.  Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world’s oldest, and most passionate industries.

Your Impact at Encompass

Encompass Technologies is the Maker-to-Market Digital Platform for the Modern Beverage Industry. We are modernizing the beverage supply chain to unlock new levels of growth and efficiency for our customers.

With our cloud-based, open software platform and extensive partner ecosystem, customers are empowered to confidently grow their businesses while streamlining processes and reducing expenses through data-driven insights and actions.

The world’s leading producers, distributors, and retailers trust Encompass to help guide and transform their business’ accounting processes, production, inventory and warehouse management, sales and delivery, route planning, and so much more!

Our team is comprised of brilliant innovators who move quickly, collaborate effectively, and deliver results that drive customer success. We create best practices, often defining problems and solving them before others are even aware of the status quo. We are out to change the Beverage Industry by finding better ways to solve problems. You can find out more about Encompass at EncompassTech.com.

Employees in this role are responsible for maintaining expectations and ensuring delivery alignment with customers to drive the successful achievement of customer outcomes using Encompass solutions and services. The Managing Consultant facilitates the customer relationship early in their customer journey and oversees the overall execution of a defined customer value roadmap by managing Encompass resources.  They drive one-time delivery of engagements while maintaining revenue, delivery budget targets, and utilization targets.  They coach and guide customer stakeholders, sponsors, and project teams. As individual contributors, they collaborate with services leadership to continuously improve our delivery practices, tools and methodology. 

Key Responsibilities

• Acquire: Support the sales team in developing strategies, sharing knowledge, and adopting approaches that ensure Encompass is well-positioned to win new customers or expand existing customer opportunities, and follow through with successful implementations of Encompass solutions. This includes scoping, negotiating, and executing Statements of Work aligned to customer needs.
• Plan: Plan engagements and maintain delivery team and customer adherence to the plans in a way that assures project profitability, while assuring accurate forecasts, maximizing resource utilization, and enabling the completion of projects within budget and on schedule.
• Lead: This result area focuses on leading successful implementations by aligning teams, managing customer expectations, and delivering value-driven outcomes. It involves coordinating cross-functional efforts, guiding customers through change, and serving as both a subject matter expert and a strategic advisor.
• Develop: Discover and identify new opportunities with existing customers that deliver additional value to them.
• Project Leadership: Lead project teams for customer success through execution and maintaining achievement of budget and utilization targets.

What you'll bring to Encompass

Preferred Qualifications and experience required for success in this role include: 

• Ability to have courageous conversations and deal with conflict at the time it is recognized in a professional manner with favorable results.
• Excellent influential and communication skills.
• Being able to lead customers and internal teams and give guidance on how best to achieve success quickly.
• Able to drive value-based conversations with senior or executive stakeholders.
• Commercial understanding of the project and company margin drivers.
• Planning and resource management.
• Technical literacy, including an understanding to drive conversations around high-level design and integration strategies.
• Logical mindset and ability to follow processes and application logic.
• Experience with basic tools including Slack, Video, Conferencing, Salesforce, Professional Services Automation, MS Office, Visio, etc.
• Related certifications or industry designations (e.g., PMP)
• Ability to travel to customer locations and work on-site - up to 25%.

Education and