Customer Operations Program Manager (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact:
We are seeking a proactive and relationship-oriented individual to join our innovative, forward-thinking team! As a Program Manager, you will be a critical team member responsible for successful planning, execution, and delivery of strategic initiatives. You will be tasked with managing medium to large sized cross-functional programs to support our Customer Operations strategic direction. In this influential role, your prior experience in program/project management, leading cross-functional teams, and implementing a strategic approach will be highly valued. Our team strives to deliver excellence. This is the perfect role for you if you are energized in a fast-paced environment and enjoy taking on responsibility and new challenges. We're an outstanding team that excels at incorporating fun into our work while expertly navigating through exciting and impactful projects!

What You'll Do:   Location: Remotely in the US
Reports To: Director, Customer Operations Direct Reports: 0
As a Program Manager, you are responsible for developing and executing comprehensive project plans and documentation, ensuring alignment with organizational goals and stakeholders. This role involves overseeing end-to-end program execution, collaborating with cross-functional teams, managing resources efficiently, addressing risks, and driving continuous improvement through analysis and process enhancement initiatives.

• Program Planning and Execution: Develop and implement comprehensive project plans, ensuring alignment with organizational objectives. Oversee the end-to-end execution of programs, ensuring timely delivery and quality outcomes.
• Stakeholder Management: Collaborate with cross-functional teams to gather requirements, define project scope, and set expectations. Foster strong relationships with internal and external stakeholders to ensure effective communication and successful project delivery.
• Risk Management: Identify potential risks and proactively implement mitigation strategies. Monitor project progress, identifying and addressing issues to keep programs on track.
• Resource Management: Allocate and manage resources efficiently to meet program goals and timelines. Work closely with team members to optimize productivity and performance.
• Reporting and Documentation: Generate regular status reports and communicate key program metrics to leadership. Maintain comprehensive project documentation, ensuring accuracy and accessibility for relevant stakeholders.
• Continuous Improvement: Analyze program performance and identify opportunities for process improvement. Drive initiatives to enhance program management methodologies and best practices.
• Think big with a long-term view: Implement initiatives that not only address immediate goals, but also contribute to the sustainable success of our organization, anticipating future challenges and opportunities.
• Commit, act, and deliver excellence: Demonstrate a commitment to excellence by making informed and timely decisions, taking decisive actions to overcome challenges, and maintaining a proactive approach to problem-solving.
• Transformation: Champion innovative approaches that challenge the status quo, driving transformative changes within customer operations to meet evolving needs and expectations.

What You’ll Bring:

• Bachelor’s degree or equivalent experience in business, engineering, or related field; Certification in project/program management is a plus.
• 5+ years of experience managing programs, with a proven track record of successfully completing complex projects from initiation to completion.
• Exceptional interpersonal and communication skills, with the ability to influence effectively, lead, and motivate diverse cross-functional teams.
• Detail-oriented self-starter who thrives on problem-solving, ambiguity, and fast-paced environments.
• Strong analytical and problem-solving skills.
• Willing to teach or coach others on the team.