Export Customer Service (New Health Care Company)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Export Customer SVC Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role As a(n) Export Customer Svc Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases.
• Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders.
• Understands and supports the export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments.
• Manage enquires direct from customers regarding product availability, order status, expedites, etc.
• Follow up on escalations, delays, and transportation issues.
• Identify and implement opportunities to improve customer satisfaction and/or processes.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School Diploma/GED AND (3) years of customer service experience in a private, governmental or public environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions

• Excellent organization skills with ability to prioritize and manage multiple assignments

• High proficiency using PC based applications (Excel, PowerPoint)

• Experience working on cross-functional and international teams

• Salesforce, SAP and COMS experience

• Initiates, leads, and implements the process of problem identification and resolution

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location: Remote

Travel: May include up to 0% domestic/international

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insur