Director, Client Success - Labor Market

Thank you for considering Progyny!

The Director, a member of the Client Success leadership team, in the Progyny organization for our Labor (union and public sector) book of business. This position will be responsible for working with our labor groups and their consultants and brokers to maintain exemplary service and creating value, loyalty, satisfaction, and retention.  This role also entails supporting the evolution of Progyny’s labor market client success team while delivering on KPIs including client retention goals, advocacy goals, and driving revenue goals from upsells and expansions with existing labor market groups.

What you’ll do…

• Establish, cultivate, and manage the plan-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
• Build relationships with key plan-client stakeholders (e.g. fund administrators, trustees etc.), consultants, and brokers, recognizing the value each brings to plan
• Prepare, host and follow-up on quarterly business reviews and an annual planning session with the Board of Trustees
• Create and execute on the strategic retention and growth plan for each assigned group
• Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both plan and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs
• Help resolve member abrasions that are escalated; work closely with other senior leaders to identify the root of the escalation and the best path to resolve

About you …

• 10+ years of Taft Hartley experience successfully leading teams within healthcare, plan benefits or insurance industries
• Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
• Excellent listening, critical thinking, and problem-solving skills
• Excellent messaging, positioning and communication skills
• Project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills
• Prior success in a fast-growing organization or managing through transformational change

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 
• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   
• Learning and development programs