DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64085361

Requisition No: 863038 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64085361

 Pay Plan: Career Service

Position Number: 64085361 

Salary:  $1557.70 Bi-Weekly 

Posting Closing Date: 10/20/2025 

Total Compensation Estimator Tool

Your Specific Responsibilities:

• Receives telephone, email, customer portal, and in-person helpdesk requests; creates tickets with information obtained. Works tickets to troubleshoot/resolve incidents and complete requests, or escalate to other support teams as deemed necessary. Utilizes software such as Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools to troubleshoot issues remotely.
• Installs and implements distributed computer systems hardware, software, and communications components, including enhancements and upgrades. Monitors hardware to ensure it is properly maintained.
• Configures operating systems, applications, and services and their integration with other applications, computers, printers, and/or peripherals.
• Provides onsite support for issues that cannot be resolved remotely, including, but not limited to, troubleshooting network and computer hardware and software onsite; replacing, re-imaging, and staging new computer systems (this includes driving to various locations / DOH-Brevard sites).
• Maintains an inventory of the networks' distributed processing hardware, software, including serial numbers, property numbers, level of software.

Required Knowledge, Skills, and Abilities:

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Speaking, reading comprehension, active listening, writing, critical thinking, and complex problem solving skills.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking so others will understand.
• Ability to read and understand information and ideas presented in writing.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to type at least 35 adjusted words per minute.
• Ability to sit for up to 8 hours per day.
• Ability to operate a keyboard, mouse, and other computer equipment repetitively for up to 8 hours per day.
• Ability to bend, stoop, reach, kneel, push, and pull occasionally.
• Ability to move items weighing up to 40 pounds.

Qualifications:

Minimum:

• Six or more months of experience installing/configuring distributed computer systems hardware, software, and communications components.
• One or more years of experience providing customer or personal services.
• Valid Florida Driver’s license. If out of state, Florida license required within 30 days of hire.

Preferred:

• One or more years of Information Technology helpdesk experience.
• One or more years of experience supporting Windows 10 and 11 operating systems in an Active Directory environment.
• One or more years of experience using Microsoft 365 (formerly Office) Apps at a technical level.
• Two or more years of experience providing customer or personal services.
• Associate’s degree (or higher) in Information Technology or a related field.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning &