Senior Manager - Tech Lead

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Senior Manager Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall deployment and market adoption of POS – Platform Integration and capabilities within our restaurants.

Accountabilities & Responsibilities:

• Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald’s Point of Sale System
• Drive a technical direction for the product, participate in any relevant partner selection, and lead a development team
• Assist with critical transformation effort to modernize McDonald’s POS and reduce complexity and time to deploy
• Partner with our restaurant platform, product, and engineering teams to review architecture, solution designs and drive alignment on a Platform and Application North Star
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE’s) of the respective squad (only if not TL reports present)
• Partner with PM (in a Product squad) to lead the entire lifecycle of the backlog grooming process
• Manage the output (quality and efficiency ) of external vendor squads to ensure they are delivering to the standards required by McD
• Ensure that code development aligns with architectural, quality, and security standards
• Maintain documentation standards for all software shipped by the squad
• Answer technical questions from the squads and stay accountable for technical solutioning
• Accountable for deployment of new features including QA, push to production and defect remediation
• For complex products, senior manager level TLs can act as manager to several manager level TLs
• Act as the mentor to junior TLs
• Assist and be the authority on features and capabilities to our development partners and other product teams to ensure alignment
• Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business.
• Develop and implement optimization experiments to validate and optimize features adoption
• Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of products
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Serve as a technical subject matter professional for junior configurators, providing on the job mentoring/training, assisting with configuration design, and reviewing work products

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications