Senior Engineering Lead, Platform Services & Support

WORK OPTION: In Office 

Group Summary:

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world. 

 

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments maintain relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success. 

 

Off the court, we’re also deeply committed to social responsibility. NBA Cares leads the league’s involvement in addressing meaningful social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

Position Summary:

This individual will lead the “Platform & Systems Support” Engineering team, responsible for high level of technical support across the NBA’s broadcast infrastructure. The role focuses on complex issue resolution, system reliability, and engineering excellence across intercom, audio, video, IP, and distribution systems. The ideal candidate will bring deep technical expertise, strong leadership skills, and a proactive approach to supporting mission-critical broadcast operations and evolving production models. The ideal candidate will be a hands-on technical leader with a strong background in supporting complex broadcast environments, managing vendor relationships, and collaborating with cross-functional teams to ensure high-performance operations and the successful evolution of production models.

Major Responsibilities:

• Lead the Platform & Systems Support Engineering team, providing advanced technical support and escalation management across all broadcast systems.
• Serve as the escalation point for complex technical issues, driving root cause analysis and long-term solutions.
• Oversee and support intercom and audio systems, including configuration, maintenance, and optimization of platforms such as Riedel Artist, Riedel Bolero, and RTS.
• Collaborate with third-party vendors and internal stakeholders to ensure performance and reliability of master control and signal distribution services.
• Partner with Production & Broadcast Ops teams to evaluate and implement new production models, including cloud-based and remote workflows.
• Advise engineering leadership on system buildouts, and infrastructure upgrades, providing technical feedback and support to ensure scalable, resilient, and efficient solutions.
• Support remote events and live production environments, including arena-based systems and technical deployments.
• Maintain and enhance the NBA’s High-Speed Arena Network (HSAN) and other critical transmission infrastructure.
• Participate in a rotating on-call support schedule, providing emergency response and technical leadership during incidents.

 

Required Education/Professional Experience:

• Minimum of 10 years of experience in broadcast engineering, with at least 3 years in a Tier 2 or senior support role.
• College degree in Communications/Engineering or related field required.
• In lieu, a college degree significant field experience will be considered.

Required Skills/Knowledge Attributes:

• Proven leadership experience managing Tier 2 or senior-level technical support teams.
• Deep expertise in intercom and audio systems, particularly Riedel and RTS platforms.
• Strong background in broadcast engineering, including video routing, signal transport, and delivery infrastructure.
• Advanced knowledge of video compression, video over IP, and Software Defined Video Networks.
• Familiarity with broadcast standards, especially SMPTE 2110 and related protocols.
• Experience with non-linear production systems such as EVS or equivalent.
• Strong vendor management skills, including SLAs, support coordination, and lifecycle planning.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively under tight deadlines.
• Willingness to travel and work flexible hours, including nights and weekends.

 

Salary Range: $165,000 - $190,000 

Job Posting Title: Senior Director 

 

The NBA does not accept unsolicited resumes from search firms or any other t