Customer Service Agent - Full Time

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul is seeking passionate and motivated professionals to join the team as remote Customer Service Agents. In this role, you’ll handle inbound calls, providing exceptional service and support while crafting personalized solutions to meet each customer’s unique needs. You’ll be equipped with the tools, training, and resources necessary to ensure every customer has a seamless and positive experience with U-Haul - all from the comfort of your own home. 

 

Compensation: 

$14/hour (Note: Hourly base wage may be higher, depending on state or local minimum wage laws). 

 

Exclusive U-Haul Benefits Designed for Your Success: 

• Career Growth & Development: Unlock your potential with on-the-job training and free online courses at U-Haul University – grow professionally while building a rewarding career. 

• Comprehensive Health & Wellness Benefits (for eligible candidates): Enjoy full medical coverage, prescription plans, 24/7 access to a physician for your children, virtual doctor visits, along with dental and vision plans to keep you and your family healthy. 

• Wellness Reimbursement Programs (for eligible candidates): Take care of yourself with reimbursements for gym memberships, Weight Watchers, registered dietician services, and the Mindset App. 

• Financial Wellness & Protection: Secure your financial future with U-Haul Federal Credit Union membership, Dave Ramsey’s SmartDollar Program, tuition reimbursement, plus MetLife auto, home, and life insurance, LifeLock identity theft protection, and business travel insurance. 

• Plans for Your Future: Build wealth with our Employee Stock Ownership Plan (ESOP) and take advantage of our 401 (k) savings plan for a comfortable retirement. 

 

Job Requirements: 

• Must be able to commit to and work 40 hours per week between 7:00 AM – 3:30 PM, Arizona time on Monday, Tuesday, Wednesday, Friday, and Saturday. 

• Must be able to work an 8-hour shift on Saturday.  

• Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs. 

 

Initial Education/Training: 

Our paid, dynamic two-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week. 

 

Minimum Experience: 

Friendly and Caring Tone

• Engage with customers in a friendly, approachable manner. 

• Support a positive environment for customer interactions. 

Knowledgeable Care for Various Customer Needs

• Maintain a deep understanding of our products and services to offer tailored solutions. 

• Anticipate customer needs and offer proactive service. 

Ability to Display Empathy i