Jobs and Careers

Customer Care Coordinator

United Statesfull_timeVerifiedPosted 8 Oct 2024

About the role

Description:Our Customer Care Coordinator supports Mativ’s Sustainability & Adhesives Solutions function. This individual will be the liaise between the customer, sales and operations to ensure that customer orders are entered in a timely fashion and accurately. It is our responsibility to work with the other inside teams of the organization to ensure that orders ship as promised. We are the front line. We are the first communication with the customer on the inside of the Scapa Organization, so our impression is the first impression to the customer on the inside. The location of the role is in Windsor, CT and reports to the Customer Service Manager.responsibilities:

Receives customer's requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information and routes the request to the proper person.
Enter orders into computer.
Expedites orders through the various areas of manufacturing, and maintains liaison with other departments for order completion.
Resolves customer questions related to orders. Responds to customers' requests via telephone or email.
Notifies customers and sales force of changes in customer deliveries.
Communicates with other Scapa sites to receive information about order status.
Prepares export documentation paperwork and schedules freight for international shipments.
Documents customer complaints into the Intranet Complaint System (ICS), including root cause analysis and corrective actions, as required.
Obtains authorization for credits due to customer and performs the SAP transactions.
Performs arithmetic computations accurately, and operates 10-key calculator for computing number of square feet, square yards or msi per order.
Helps with price quotes.
Analyzes transactions, corrects records, invoices shipments and adjusts errors, as needed.
Remains current on changes in policies, procedures, minimum orders and pricing.

qualifications:Required

High School Diploma required.
This job requires 2+ years of customer service.
Computer software experience: Microsoft Word, Excel and Outlook(email).
Demonstrated ability and accuracy with basic math skills – addition, subtraction, multiplication, division.
Passionate about providing extraordinary service.
Able to Multi Task and prioritize.
Good Time Management & Organizational Skills
Ability to problem solve.
Ability to adapt to changing communication and system technologies.

Preferred

CRM database experience
Computer software experience: SAP
Has knowledge of product line, prices, lead times, drop ship items, warehouse procedures, and similar data for all sites as required.

Competencies

Good Communicator & highly responsive
Enjoys working with diverse personalities and communication styles.

What we offerAs a Mativ employee, you’ll have access to a variety of benefit programs designed to help you no matter your stage of life.

Medical, dental and vision insurance
Consumer-Driven Health Plan (CDHP)
Preferred Provider Organization (PPO)
Exclusive Provider Organization (EPO)
Company-paid basic life insurance and Additional voluntary life coverage
Paid vacation and competitive personal time off
401(k) savings plan with company match
Employee assistance programs – available 24/7 to you and your family
Wellness and Work Life Support - career development and educational assistance

ABOUT MATIVMativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company makes material impacts on the world every day through a wide range of critical components and engineered solutions that solve our customers’ most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company’s two segments, Filtration & Advanced Ma