VIP Guest Service Agent, Caesars Tower (Caesars New Orleans)

CAESARS & NOBU HOTEL AT CAESARS NEW ORLEANS ARE NOW OPEN!

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! 

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ABOUT THE ROLE: 

We are looking for extraordinary VIP Guest Service Agents who are passionate about creating memorable experiences for guests to join our new Hotel VIP Team at Caesars New Orleans! Our brand-new hotel tower, Caesars and Nobu Hotel, will open early Fall 2024! If you have the skills to provide outstanding hospitality and a fun welcoming environment for every guest every time, apply today!

Hotel VIP Guest Service Agent is the primary point of contact for our distinguished guests, ensuring their stay is exceptional and tailored to their needs. This role involves registering VIP guests upon arrival, settle room accounts upon departure, follow-up and assist guests with accommodation throughout their visit while working closely with related departments to ensure extraordinary guest experience.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Register guest upon arrival and departure, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: 
• all hotel features/services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• room availability status for any given day.
• scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies and Keep bank secure at all times.
• Answer department telephone within specified number of rings determined by property guidelines 
• Advise guest of any messages, mail, faxes, etc. received for them.
• Communicate services and amenities of the hotel to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• File registration cards and vouchers in bucket by room number.
• Document all guest requests, complaints or problems.
• Interact with resort staff in a professional manner, assisting other departments with necessary information
• Communicate all pertinent information to the Front Office Leaders
• Comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. 
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

THE IDEAL CANDIDATE:

• Must be at least 21 years of age
• High school diploma or equivalent vocational training certificate required.  
• Some college or college degree preferred. Degree in