Executive Housekeeper

Responsible for supervision, labor and cost controls of the Housekeeping Department. Maintains clean guest and public areas at all times. Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

PRE REQUISITES
Managers and associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Experience in similar capacities: lodging, housing, housekeeping, hospitals, care facilities, supervision of staff, proven ability to do basic math required.
• High school diploma or equivalent preferred.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
The essential function of the Housekeeping Manager is to monitor the cleanliness of guest rooms and public areas as well as satisfying guests in terms of and the friendliness and service of the Housekeeping staff. Ensure Guest and all public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.
• Ability to understand and follow oral and written instructions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• Supervising and managing staff techniques.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Follow and manage using The Company procedures and policies.
• Must be organized to maintain logs, bibles, checklist, inventories as scheduled.
• Basic computer experience to: pull reports break out house, check house inventory.
• Management skills: interview, train, coach, motivate, counsel, discipline, and terminate employment.
• Payroll: be able to Input payroll, store timecards, and maintain weekly reports.
• Follow and manage using The Company procedures and policies.

Abilities:

• Comply to all standards
• Multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Assist guest with issues, being professional and maintaining hospitable caring attitude.
• Establish and maintain effective working relationships with associates and department heads.

SPECIFIC RESPONSIBILITIES

1. Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.
2. Staff Management & Development: Responsible for written documentation regarding staff development including performance reviews. Responsible for monitoring the training of new associates in the housekeeping department, ensuring the training checklist is being utilized. Make recommendations to General Manager for termination in accordance with LBA standards of conduct and performance.
3. Hiring: Responsible for interviewing and assisting in hiring decisions for housekeeping and laundry departments.
4. Inspect all areas of the hotel: rooms, public space, back of the house, grounds….) to ensure sanitation, brand, all health and safety standards are met.
5. Supplies: Maintain the necessary items to effectively operate department. This includes and not limited to: guest loaned items (roll aways, cribs, microwaves, refrigerators, etc.) This is done through monthly inventories, proper ordering, receiving and maintenance of supplies, Log and process invoices for payment, including coding, filing, and inputting.
6. Equipment: Ensure all are in working order: vacuums, laundry equipment, carts, etc.
7. Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
8. Training: Many tools are available for training: new hire, ongoing, brand, vendors…it is your responsibility to present these resources to all staff for continuous education.
9. Labor: Schedule and work within the designated Labor Model.
10. Guest: Privacy is an utmost concern.