Senior Director of Executive Content & CCO Strategy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Senior Director of Executive Content & CCO Strategy is a critically important role enabling the CCO (Chief Commercial Officer) to work most effectively with internal and external stakeholders and will serve as the strategic communications lead and trusted partner, advisor, and master storyteller to ServiceNow’s CCO and his leadership team.  

Working collaboratively and with an integrated team this leader will develop integrated communications and executive visibility programs to inspire multiple audiences to be part of (and follow) the story of ServiceNow and our CCO and will partner closely with business leaders to oversee execution of recommended content, creative, and stakeholder communications.  

We are seeking an experienced Communications and Strategy leader who has a passion creating compelling, concise content, and who is experienced in supporting the internal and external communications of C-Level executive leaders. This role requires someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, and brings rigorous attention to detail. The ideal candidate will ensure internal/external communications are inspiring, modern, and deeply connected to target audiences and will possess a deep understanding of ServiceNow’s corporate strategy and the enterprise software industry landscape.

Role & Responsibilities:

• Provide strategic counsel to CCO on all communication matters, including internal, customer and analyst communications.
• Understand the communications landscape and needs of various audiences, regularly evolving to reflect changes to business priorities, supporting narratives, and the external environment.
• Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.
• Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans. Talk track creation as needed for key customer and analyst community engagements and presentations.
• Establish and design processes to ensure timely execution through final publication and governance of all content.
• Ensure message alignment and consistency across all audiences.
• Support and advise the CCO for preparation of reports and other communications for internal and external stakeholders.
• Use data to evaluate communication activities and develop best practices and strategies for improvement.

Qualifications

• 10+ years management consulting experience.
• 10+ years corporate communications, public relations, marketing, consulting, or executive communications experience.
• Experience building and executing a multi-functional communications strategy. 
• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables. 
• Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs.
• Experience of crafting and designing presentations for executives.
• Experience with other CCO’s or other significant Sales and Customer leaders and a deep und