4X10 Sales Representative

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are currently hiring Sales Representatives to support outbound sales programs for both consumer and business markets. In this role, you’ll connect with prospects and customers via outbound calls, drive customer acquisition, upsell existing accounts, and provide detailed information about client products and services.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Make outbound and receive inbound calls in a professional and courteous manner
• Understand customer needs and offer appropriate solutions or products
• Upsell and cross-sell services to existing customers
• Research and resolve customer issues using internal systems and cross-functional collaboration
• Accurately document interactions and process claims
• Follow all scripts, policies, and procedures as outlined by the client
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team when necessary
• Ensure first-call resolution through effective communication and problem-solving
• Stay current with program updates through training and team meetings
• Meet all attendance and scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• High reliability and punctuality
• Strong problem-solving, conflict resolution, and negotiation skills
• Customer-focused mindset with empathy and patience
• Ability to multitask, self-manage, and adapt in a fast-paced environment
• Team-oriented with excellent interpersonal skills

 

Preferred (Not Required)

• 1+ year of experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
• Experience in state or federal roles is a plus

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

 

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days