Director, Billing Platform Product Management

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Director, Billing Platform Product Management

Posting Open Date: 7/1/25

Anticipated Posting Close Date*: 9/15/25

*Job posting may close early due to the volume of applicants.

The Fastly Finance Systems team is seeking a strategic and execution-focused Director, Billing Platform Product Management to lead our enterprise billing technology and related finance workflows. This role will be responsible for the oversight and optimization of LogiSense (our usage-based and subscription billing platform), along with the Order-to-Invoice process, which spans integrations across Salesforce CPQ, NetSuite, LogiSens via Workato platform.

You will oversee a team of system analysts, systems engineers and program leads, and partner closely with Finance, Billing Operations, Customer Success, Sales Ops, Data, Monetization Engineering, and external vendors to ensure scalable and compliant billing operations. This role will be the system and process owner for our billing platform and act as a key stakeholder in end-to-end monetization and invoicing efficiency.

Key Responsibilities:

Billing Systems Strategy & Operations

• Serve as the primary business owner for LogiSense, owning its roadmap, configuration strategy, issue resolution, and operational support.
• Partner with the billing SaaS vendor (LogiSense) to optimize system usage, stay aligned on roadmap developments, and escalate support needs.
• Oversee integrations using Workato platform between LogiSense and upstream system i.e. Salesforce CPQ, downstream systems including NetSuite, and BigQuery, ensuring data flows accurately and efficiently.
• Monitor and improve system health, automation performance, and billing accuracy across usage and subscription models.
   

Order-to-Invoice Workflow Oversight

• Lead the Order-to-Invoice process, ensuring frictionless transitions from quote (via SFDC CPQ) to order, Billing, and Invoicing.
• Collaborate with Finance and Billing Operations teams to improve invoice cycle time, reduce errors, and strengthen controls.
• Serve as a process steward for finance-related automation in the Order-to-Cash lifecycle (excluding ownership of SFDC itself).
   

Team & Program Leadership

• Build, coach, and manage a high-performing team of billing systems analysts and project managers.
• Drive major initiatives such as new product billing enablement, cross-system data alignment, and billing transformations.
• Deliver scalable operational models and documentation, including SLAs, support models, and process maps.
   

Governance, Controls & Data Integrity

• Ensure that billing and invoicing processes meet SOX, audit, and compliance standards (e.g., ASC 606).
• Establish KPIs and dashboards for billing health, automation success rate, and integration stability using tools such as BigQuery or NetSuite analytics.
• Actively manage change control, data governance, and access/security in billing systems.
   

Qualifications: 

• 12+ years of experience in Finance Systems, Billing Operations, or Business Systems roles, including 5+ years in leadership.
• Proven expertise with Usage and Subscription Billing Systems space such as Aria, LogiSense.
• Deep understanding of usage-based and subscription billing models and their system needs.
• Familiarity with data pipeline or reporting environments like BigQuery, SQL Queries to ensure billing data accuracy and reporting readiness.
• Strong cross-functional collaboration skills, especially with Finance, Billing, Customer Success, Sales Ops, and Data/Engineering teams.
• Experience leading vendor relationships, managing system roadmaps, and overseeing incident & release management.
• Self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities
• Basic understanding of database and integration approaches
• Be able to write medium complexity SQL queries
   

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