Program Administrator

SUMMARY:

The Program Administrator is responsible for developing and expanding programs for clients of the Cypress Branch, providing excellent service and resources to key direct accounts and Agency partners.

ESSENTIAL FUNCTIONS:

• Develop, communicate, implement, support, and monitor the strategic business plans, ensuring excellent service and resource development
• Implement, manage, and monitor the program planning and budgeting process, ensuring effective use of resources and results
• Collaborate with support staff and monitor company relationships, commitments, and take advantage of company programs and services
• Execute and renew all agency contracts, ensuring compliance and maximizing contingency income
• Drive the team effort of companies, risk management services, and agency partners
• Maintain long-term, high-quality relationships with carriers
• Service key direct accounts of INSURICA and Agency Partners
• Perform public relations duties, as necessary, in the community and within the industry
• Participate in agency/branch-related projects, as assigned by the management
• Stay informed about market trends, company information, agency automation, and other operating techniques
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed annually to measure the performance of the tasks and functions outlined in this job description.

Telecommuting opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent presentation skills, with the ability to influence others
• Ability to travel, both locally and overnight, up to 50%
• Effective organizational skills, with the ability to effectively and efficiently respond to client requests
• Ability to effectively assess and execute detailed written or verbal instructions containing multiple variables
• Ability to anticipate issues in advance, assess related variables, and make effective decisions for both clients and the branch
• Strong technical knowledge and experience with complex insurance and risk management issues
• Ability to work within a fast-paced, changing priority environment
• Ability to maximize staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining staff; encouraging and supporting professional development; coordinating and ensuring effective utilization of systems; ensuring adherence to policies, procedures, and productivity standards
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate