Sr. Project Manager (Remote)

Introduction

KLDiscovery offers a fantastic opportunity for you to use your talents to make a meaningful impact in a fast-paced, growing technology and services organization!  KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions, empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges.

 We are looking for Senior Project Manager (Second Request/Antitrust) to join our team who is passionate about our mission and brings initiative, authenticity, and collaborative spirit to everything they do. If you’re fueled by innovation and committed to delivering exceptional results, KLDiscovery is the perfect place to grow your career. The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.  

Work Status: Remote, work from home opportunity.

Is This Role For You? 

Second Request Senior Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery.  Further, the Senior Project Manager is responsible for tracking progress internally to ensure timelines are satisfied.  

Senior Project Managers are responsible for managing the client’s expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.

A Day in The Life

• Setting up Initial meetings to determine scope of matter specific to Second Request
• Determine format of the project and agencies involved. 
• Working fast paced deadlines and setting appropriate expectations internally
• Working closely with collections teams on complex collections
• Conduct and participate in Custodian Interviews
• Partner with Review Manager to ensure all review workstreams are satisfied.
• Partner with eDiscovery Technologist to ensure all Predictive Coding is appropriately applied.
• Detailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP to ensure all data is appropriately accounted for.
• Knowing and understanding requirements for specific regulatory agencies including, but not limited to, the DOJ, FTC, CCB, and EU. 
  • Deduplication 
  • Predictive coding
  • Advanced analytics
  • Keyword
  • Production Specifications
• Follow Standard Operation Procedures as outlined.
• Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards.
• Proactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved.
• Gather requirements from the client and pass the same on to Operations via work orders.
• Manage the client’s expectations by providing routine detailed status updates and reporting.
• Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise.
• Submit the requirements into the workflow system.
• Track progress internally to ensure timelines and budget management are satisfied. 
• Serve as the client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood.
• Provide updates on progress regularly as deemed appropriate during the client kick-off meeting.
• Identify, address and document new internal processes to gain efficiencies or better client effectiveness.
• Communicate work instructions and client r