Sr. Director Product Design, Upgrade & Churn, Global Streaming

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Global Streaming Platform powers the best entertainment experiences from Peacock, NOW/WOW, SkyShowtime, and Showmax. When you join our team, you'll work across our dynamic portfolio supported by media industry leaders Comcast, NBCUniversal, and Sky. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer a best-in-class consumer experience across more than 70 countries. Most importantly, we're backed by a culture of respect. We embrace authenticity and inspire our people to thrive.

The Global Streaming Product team lives and breathes design excellence. We’re a cross-functional team of product managers, UX researchers, UX designers, product engineers, and data scientists. Here you’ll find more than a job. You’ll find a fast-paced, high-performance team of incredible colleagues that want to be at the epicenter of technology, sports, news, TV, movies and more. Our work is central to our mission to deliver a future-focused user experience across our best-in-class streaming platforms. Together, we’re focused on getting customers to content they love, faster and easier.

This role reports to the Vice President of Product Design of Commerce. 

Primary focus

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.

This role holder will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on aiding customers in incremental purchase, winback and cancellation journeys.

Key responsibilities

• Lead a team of product designers to deliver end-to-end UX for high-value, consumer-centric digital products.
• Present creative to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.
• Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour. 
• Lead design teams in ideation and concept explorations.
• Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.
• Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.
• Collaborate with product owners and engineers to successfully deliver products to market.
• Lead others. Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.
• Provide updates to leadership and address blockers for the team.
• Have a human centered design approach to how to evolve our output and process.
• Maintain a critical eye, and an obsessive attention to detail.
• An ambassador to a healthy and collaborative culture for our product organization.

Qualifications

• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.

• Mature & strong communication and presentation skills —able to articulate your point-of-view and engage in fact-based discourse. 

• Strong partnering skills with senior product and business leaders including the Executive team on strategy an