Business Analyst

At BuildOps, we’re creating a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service departments to streamlining project management, we’re revolutionizing how the industry operates. We are building a team of passionate, driven individuals who thrive in fast-paced, high-growth environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with a unique opportunity to develop and establish a key function within the company.

As a Business Analyst within our data team, you will play a vital role in helping BuildOps customers achieve success by transforming their data into actionable insights. Working closely with the Customer Success team, you will be responsible for designing, building, and delivering customized reports and dashboards that empower our customers to unlock the full potential of the BuildOps platform. If this sounds like you, please apply to join our team!

What you will do:

• Customer Collaboration:
• Collaborate with our Customer Success, Support, & Implementation teams to understand customer reporting needs.
• Communicate with clients to provide updates on progress and ensure a tailored solution for maximum impact.
• Report & Dashboard Development:
• Design, develop, and deliver customized reports and dashboards using tools such as Sigma Computing.
• Work with CSMs and Product to build “Best Practice Reporting Packages” tailored to specific client profiles (based on size, trade, department structure, etc.)
• Business Analysis & Insights:
• Analyze customer data to uncover trends, provide actionable insights, and identify opportunities for improvement.
• Present insights and recommendations in a clear and concise manner to stakeholders.
• Process Optimization & Standardization:
• Develop and maintain a repository of standardized and customized reporting templates for efficiency and consistency.
• Continuously optimize reporting processes to improve turnaround times and enhance the value provided to customers.

• Cross-functional Collaboration:
• Partner with internal technical teams to address data gaps, improve data quality, and enhance reporting capabilities.
• Collaborate with Product Managers & Data Engineers to provide customer feedback on Reporting usability and/or functionality gaps.

What We Look For:

• Bachelor’s degree in Computer Science, Business, or a related field.
• 3+ years of experience in business analysis, report writing, or a similar role, preferably in a Customer Success or SaaS environment.
• Proficiency in data visualization tools (e.g., Sigma, Tableau, Power BI) 
• Proficiency in SQLand Python.
• Advanced Excel and python skills Proficiency:
• Strong analytical skills with the ability to interpret and present complex data.
• Excellent communication skills, with the ability to convey insights effectively to diverse audiences.
• Highly organized and detail-oriented, with a proven ability to manage multiple projects and deadlines.
• Experience with CRM platforms and/or business analysis in the trades is a plus.

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package
• This is a hybrid role based in Raleigh, NC. (3 days a week in office) 
• Unlimited paid time off
• Company events and team-building activities
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About BuildOps:

BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we’re taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful start-up exits.

BuildOps has more than doubled year-over-year while raising over $140 million in total funding (including a recent round in Feb 2024). Top-tier investors like Founders Fund, Siemens, B Capital Group (BCG's venture arm), 01 Advisors, and more have backed BuildOps! Also, Dick Costolo,