Senior Implementation Consultant

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Requirements

The role will be primarily focused on delivering our Master Data Management product (MultiVue) into our customers’ environments using a number of integration tools/adapters, whilst conducting and creating documentation for scoping exercises

In conjunction with the customer, you will also deliver the project’s objectives and oversee quality control throughout its life cycle.

You will work as part of a wider team providing multi skilled service delivery as well as developing and maintaining the relationship with the customer, internal and third-party suppliers.

Principal responsibilities and tasks:

• Architectural design of Master Data Management solution.
• Data analysis including:
• Extracting data from source systems
• Managing on-time delivery of own projects
• Delivering high quality, tested solutions to customers.
• Writing customer specific integrations using tools such as SSIS.
• Contribute on team discussions and actively ask question and critique areas alongside other team members.
• Provide communications between the Consultancy team and the wider business unit.
• Overseeing & Supporting the internal Azure Training estate
• Meet with employees regularly to discuss the quality of consultancy, best practices and drive improvement.
• Support, develop and assist team members, ensuring all have the relevant objectives, training and skills required.
• Work collaboratively with the leadership, sales and marketing teams to provide tender responses and ensure solutions have a clear and transparent route to market.
• Documenting all stages of implementation and reporting progress accordingly.
• To work collaboratively and motivate the team.
• Take responsibility for progress and use of resources and initiate corrective action where necessary.
• Liaise with all project stakeholders (internal and external) on an ongoing and regular basis
• Identify and resolve issues and conflicts within the team
• Resolving internal and external customer escalations
• Contributing to team and divisional strategy

Skills / Experience required -

You'll need to have worked in a software company as a technical implementation specialist or in a technical BI / Data role with strong customer facing experience.

The following technical skills will be needed -

Data Quality Analysis

T-SQL and/or PL/SQL

Data Manipulation / ETL

SSIS

C# / .NET Framework

Data Quality Awareness

Solution Design / Architecture

SQL Server 2012+ Administration

(On-Site) Customer Facing / Presenting

SOAP / REST web services

Desirable

• Business Process Design
• Microsoft Azure
• XML / XSLT
• ASP .NET Webforms
• SQL Server Reporting Services
• Enterprise Message Bus exposure
• Microsoft Certification
• MongoDB or other NoSQL

Benefits

Life at Civica

• Blended working: less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

• Financial Times - Diversity Leader 2022: We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Government offices.

Building and maintaining an inclusive and supportive culture

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