Staff Software Engineer, Tech Lead

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

Summary

The Staff Software Engineer is responsible for the technical direction of our product from start to finish including technical requirements gathering, data modeling, technology selection, and deployment. In this role, the Staff Full-Stack Developer will be responsible for supporting various phases of the development and maintenance and leading, guiding, training, and mentoring junior developers. A successful Staff Engineer can balance rapid iteration and development with high product quality expectations and is innovative and comfortable with ambiguity. Reporting directly to the VP. Engineering, the Staff Software Engineer must demonstrate the ability to communicate complex technical information to various stakeholders,  and strong collaboration skills as the role will work with various teams to help build, maintain, and troubleshoot new and existing web applications. This role is part of our Tech Leads team, which augments our product teams' architecture and pure R&D needs.

We are preferably looking for candidates located in the Atlanta, GA area. This role is remote. 

You will:

• Be responsible for all major technical decisions for our product teams (a successful lead will be able to influence the decisions of their team without having to make all of them).
• Effectively collaborate with our offshore development team based in India. (You will not be required to work outside of North American time zones) 
• Provide technical mentorship and guidance to engineers within your team and others
• Help your team to improve the technical quality of their work through regular technical design and code reviews
• Solve our business/product needs pragmatically through new custom software, enhancements, bug fixes, or consulting.
• Lead mid-sized development projects from start to finish including technical requirements gathering, data modeling, technology selection, and deployment.
• Understand and participate in the design of customized solutions.
• Make sure coded solutions will function/work within all environments considering all infrastructure differences.
• Actively participating in code reviews.
• Troubleshoot upper environment issues.
• Work on multiple projects simultaneously, and prioritize effectively to meet our delivery expectations.
• Contribute your experience and problem-solving skills to the development of web applications.
• Provide constructive, patient, and informative code reviews to teammates.
• Constantly raise the floor by improving infrastructure and tackling tech debt.
• Help your fellow team members by sharing learnings, mentoring, and providing technical guidance.
• Collaborate with designers, backend developers, project managers, and QA engineers to help build, maintain, and troubleshoot new and existing web applications.

You have:

• Minimum of 8+ years of progressive experience in senior engineering roles
• The equivalent of 15+ years of industry experience
• Expert-level knowledge of:
  • Microsoft .NET technology stack (C#, .NET, ASP.NET, Web APIs, and Microsoft SQL Server)
  • Experience with Typescript and React
  • Git, unit testing(xUnit, NUnit, etc), debugging, profiling, performance monitoring
  • Docker/Kubernetes, Microsoft Azure, ML/NLP, Azure DevOps, SignalR
  • Testing and test frameworks (e.g . Playwright, Jest)
• Extensive experience working in software-as-a-service (SaaS) environments.
• Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable.
• Strong understanding of industry standards and best practices.
• Team leadership and mentoring experience
• Have experience designing and implementing full-stack products or solutions.
• Mastery of the software development lifecycle.

Bonus Points 

• Digital healthcare solutions or healthcare industry experience 
• Experience with design systems is a plus
• Experience with Python 

Interview Process

1. Recruiter Video Screen