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Exemption Status:

Non-Exempt

Hiring Range:

$0.00 - $0.00

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, On Call - Required, Weekends - Every Third Weekend

Scheduled Hours:

8am-5pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

71000 - 0823 PACT 2

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsibilities:

• Develop and maintain rapport with individuals 
• Provide telephone outreach and home/community visits if needed.
• Provide “hands-on” case management support to clients, including providing short-term transportation to support engagement with providers and social services.
• Link individuals to resources and valuable information to improve health and wellness.
• Help advocate for individuals to improve their access to care.
• Complete required written documentation per program expectations.
• Perform case management tasks utilizing life experiences to help and aid the understanding of both the consumer population and to staff.
• Provide peer support services such as information, training, and advocacy to assist individuals regain control over their own lives and their recovery process
• Facilitate mutual support and self-help groups
• Demonstrate an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
• Help guide consumers in developing WRAP and or other wellness plans
• Provide supervision for consumers while on the unit.
• Assist consumers with researching placement and benefit options.
• Assist consumers with applying for and securing housing and benefits.
• Assist with and contribute to multi-disciplinary planning.
• Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.

Qualifications:

• Grade C02 Case Manager I: Associate degree in Human Services or HSD or HISET.
• Grade C04: Case Manager II: Requires a Bachelor’s degree; preferably in the field of psychology or human services.
• Experience working with addictions and mental health issues.
• Effective communication and listening skills.
• Comfortable working independently and within a group.
• Flexible yet organized.
• Bilingual (Spanish/English or Vietnamese/English) a plus.
• Must have a current valid US-issued driver's license and the ability to provide registered, inspected, and insured automobiles for work-related purposes including transporting clients in your vehicle.
• HSD or equivalent is required for this role.  An associate degree or bachelor's degree in the human service field is desired. 
• Ability to hire, train, supervise, and evaluate program staff and to ensure that required competencies are maintained. 
• Ability to oversee clinical operations including behavioral and rehabilitative treatment planning for mental health and subs