Senior Vice President & GM, Xfinity Entertainment

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xfinity Entertainment sits at the center of how customers discover, watch, play, and stay connected to the content they love. As the industry shifts through streaming aggregation, content fragmentation, evolving sports and live-event models, gaming convergence, and changing consumer expectations, Xfinity is positioned to simplify entertainment and create more valuable customer relationships.

At multi-billion-dollar scale, with tens of millions of customer relationships, Xfinity Entertainment is a cornerstone of our consumer strategy. The business combines the reach of Xfinity’s connectivity platform, the strength of its entertainment portfolio, and deep partnerships across the streaming and content ecosystem to make entertainment easier, more valuable, and more engaging for customers.

As SVP & GM of Xfinity Entertainment, you will lead the strategy, product portfolio, and business performance for the residential entertainment business. You will operate as a true general manager: setting the vision, defining where to compete, allocating investment, mobilizing cross-functional teams, and delivering measurable customer and financial outcomes across Traditional Linear TV, Streaming, Sports & Live Events, and Gaming.

Job Description

THE OPPORTUNITY
This is a senior enterprise leadership role for a product and business executive who can bring customer insight, market conviction, operational discipline, and commercial creativity to a scaled entertainment portfolio. The mandate is to evolve Xfinity Entertainment from a collection of products and experiences into a simpler, more integrated, more profitable platform for discovery, access, engagement, and loyalty.
 

KEY RESPONSIBILITIES

• Set the vision and multi-year strategy. Define the role Xfinity Entertainment should play for customers amid rapid market transformation, and translate that vision into clear priorities, investment choices, and operating plans.
• Own portfolio performance. Lead the residential entertainment portfolio end to end, balancing growth, profitability, product health, cost, competitive differentiation, and customer value.
• Lead the evolution of video and entertainment experiences. Shape the roadmap across Linear TV, streaming aggregation, sports and live events, gaming, content discovery, packaging, and experience innovation.
• Deliver measurable customer outcomes. Improve engagement, retention, satisfaction, churn, adoption, service quality, and ease of use through disciplined experience design and performance management.
• Turn strategy into execution. Move from insight to roadmap to launch to optimization, creating business plans that clarify priorities, resources, dependencies, risks, and success measures.
• Drive profitable growth. Identify revenue opportunities, optimize packaging and portfolio economics, evaluate partnerships, and manage the business against financial objectives.
• Lead through the matrix. Partner closely with product, engineering, operations, marketing, sales, digital, finance, customer service, content, and partner teams to deliver coordinated outcomes at scale.
• Build a high-performing organization. Develop leaders, raise talent density, foster accountability, and create a culture of customer obsession, innovation, speed, and enterprise collaboration.
   

MEASURES OF SUCCESS

• A clear multi-year entertainment strategy adopted across the business, with aligned investment priorities, operating rhythms, and executive-level performance visibility.
• Measurable improvement in customer engagement, retention, satisfaction/CSAT or NPS, churn, digital adoption, and product usage across priority entertainment experiences.
• Improved financial performance across the portfolio, including revenue growth, margin contribution, cost-to-serve discipline, and validated new business opportunities.
• A stronger, simpler customer experience for content discovery, streaming aggregation, sports/live events, gaming, and traditional video, supported by clear product roadmaps and launch discipline.