Regional Office Manager - Dental

Department: Front Office Support

Employment Type: Full Time

Location: Troy

Compensation: $60,780 / year

Description

Lead and Support Smiles Across Communities as a Regional Office Manager – Dental

As the Regional Office Manager – Dental, you’ll provide leadership and coordination across multiple dental offices to ensure smooth operations, consistent procedures, and exceptional patient care. You’ll support office supervisors and staff, streamline administrative processes, and help ensure every patient’s experience reflects our mission to inspire hope and promote wellness.

This is a great opportunity for someone who thrives in a leadership role, values organization and teamwork, and wants to make a difference by supporting accessible, high-quality dental care in community health settings.

Key Responsibilities

• Lead and develop Office Supervisors and Client Registration Specialists (CRS) within assigned dental service areas
• Ensure consistent implementation of office procedures, training, and support staff development
• Review and analyze office data reports, documentation, and workflows to improve efficiency and quality
• Partner with the Senior Director of Regional Support Services on office operations, staffing, and client service issues
• Collaborate with the Senior Director of Dental Operations to manage day-to-day dental operations, scheduling, and service delivery
• Oversee and ensure fiscal accountability, including patient collections, deposits, and reconciliation processes
• Maintain compliance with all regulatory and payer requirements, including Medicare, Medicaid, and private insurance policies
• Support quality assurance efforts, documentation standards, and timely reporting of any patient-related concerns
• Communicate changes in policies, procedures, and systems clearly to assigned staff
• Promote a professional, supportive, and service-oriented office culture aligned with our customer service philosophy

Requirements, Skills, Knowledge and Expertise

High School/GED required

• Bachelor’s degree preferred

QUALIFICATIONS: WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• Previous supervisory experience in a professional office setting preferred
 • At least 3 years of customer service experience required
 • Knowledge of Microsoft Office Suite preferred

You’ll Be a Great Fit for This Role if You:

• Excel at leading and developing teams across multiple sites with empathy and accountability
• Bring strong organizational and problem-solving skills to fast-paced healthcare environments
• Enjoy optimizing processes and improving patient experience
• Communicate clearly and effectively across clinical, administrative, and leadership teams
• Take pride in ensuring dental operations run efficiently and patients receive compassionate, quality care