Analyst, IT Infrastructure Admin

Alternate Locations: Radnor, PA (Pennsylvania); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina)

 

 Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75261

 

The Role at a Glance

We are seeking a highly skilled and collaborative Unified Communications Engineer to lead the design, implementation, and support of enterprise-wide communication and collaboration platforms built on Microsoft Office 365. This role is critical to enabling secure, reliable, and user-friendly communication across our organization, supporting both internal teams and external partners in a regulated insurance environment.

What you'll be doing

Key Responsibilities
•    Engineer, deploy, and manage unified communications solutions using Microsoft Office 365 services including Teams, Exchange Online, CoPilot, SharePoint, OneDrive, and Viva.
•    Lead implementation and support of Microsoft Teams Phone System, Direct Routing, and integration with legacy telephony platforms.
•    Monitor and optimize performance, availability, and security of O365 services using tools such as Microsoft 365 Admin Center, PowerShell, and third-party monitoring platforms.
•    Collaborate with security, compliance, and infrastructure teams to ensure solutions meet regulatory and business requirements.
•    Troubleshoot and resolve complex issues related to messaging, conferencing, and collaboration tools.
•    Develop automation scripts and workflows to streamline provisioning, reporting, and lifecycle management.
•    Stay current with Microsoft roadmap updates and proactively recommend enhancements aligned with business needs.

 

What we’re looking for

Required Qualifications
•    Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
•    5+ years of experience in Unified Communications or Messaging Engineering roles.
•    Deep expertise in Microsoft Office 365, especially Teams, Exchange Online, and SharePoint.
•    Experience with Microsoft Teams Phone System, Direct Routing, and Session Border Controllers (SBCs).
•    Strong proficiency in PowerShell scripting and automation.
•    Solid understanding of network protocols, QoS, and VoIP troubleshooting.
•    Experience working in regulated industries such as insurance, finance, or healthcare.

Key Soft Skills
•    Excellent communication skills – able to clearly convey technical concepts to both technical and non-technical stakeholders.
•    Strong collaboration mindset – works effectively across cross-functional teams including infrastructure, security, compliance, and business units.
•    Customer-focused approach – committed to delivering high-quality user experiences and responsive support.
•    Problem-solving orientation – proactive in identifying issues and driving resolution with minimal supervision.
•    Adaptability and continuous learning – stays current with evolving technologies and industry best practices.

Preferred Certifications
•    Microsoft Certified: Teams Administrator Associate
•    Microsoft Certified: Messaging Administrator Associate
•    ITIL Foundation or equivalent process knowledge

Application Deadline

Applications for this position will be accepted through December 31, 2025, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training