Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Senior Learning & Development Program Specialist within PNC's Technology Learning and Development team, you can sit in Pittsburgh, PA; Birmingham, AL; Downers Grove, IL; Brecksville, OH; Cleveland, OH; Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

As part of the technology learning and development team, you will be responsible for deploying technology training programs for the PNC technology workforce and across the firm. You will drive business impact through the delivery of a variety of learning experiences that enable employees to build in-demand skills, demonstrate strong performance, manage risk, grow the company, and grow their careers. You will assist in creating the learning strategy, create roadmaps, and work cross-functionally to deliver against PNC’s technology priorities.


The LDPS Sr. should be:
• Innovative and creative with ability to use data to drive decision making
• Knowledgeable on training and developing employees
• Good communication skills incl. presentation skills
• A detail-oriented project manager with an agile mindset
• A strong cross-functional teammate
• Experienced in technology as a developer, software engineer, or data scientist
• Experienced with risk management, fraud, cyber security, or operations


The ideal candidate will have knowledge with, but not limited to:
• Data
• Coding languages
• Artificial Intelligence & Generative AI
• Process improvement
• Technology training
• Microsoft Tools, incl. SharePoint

Job Description

• Designs, implements, evaluates, and maintains an organization's learning programs or initiatives. May be held accountable to train and coach other members of the team.
• Create and maintain program or initiative resources, including task lists, communication plans, facilitator guides, measurement templates, and program portals.
• Manage the design or implementation of programs or initiatives, including coaching others on how to execute on program task lists and other resources. Monitor the program or initiative experience to determine efficiency and effectiveness, and recommend areas of improvement to achieve and deliver higher quality programs or initiatives.
• Partner with T&D Staff and Business Unit Managers to identify content changes, design, and maintain up-to-date program or initiative content. Communicate any changes in content to all program or initiative stakeholders.
• Execute the program or initiative measurement strategy, including synthesizing measurement from each cohort for reporting to business partners, T&D Staff, and other stakeholders, as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required