Lead Operations & Maintenance (O&M)

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

We are:   

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Operating in the nation's Capital, we stay ahead of what’s coming next. Drawing from the power of Accenture, we deliver integrated, mobile, and interactive experiences that exceed our people’s expectations. Join us where ideas are freely exchanged, and concepts evolve into practical solutions.

The Work:

The O&M Lead will play a pivotal role in planning the events and tasks that need to be accomplished leading up to implementation and working with key stakeholders to identify the responsible parties. Plan and lead the implementation of all activities for a specific business function to improve performance for the business function end to end. Ensure alignment with business requirements including process analysis, design re design and or organization structure definition.

Here is what you need:

• Tier 1, Tier 2 and Tier 3 Service Management experience
• Minimum of 5 years experience working in one of the following areas: requirements gathering and decomposition, business and/or system and process design, development and/or ticketing system (i.e. JIRA) 
• Experience in managing a team who provides application support 
• Experience working with Kanban workflow tool and ServiceNow as a ticket tracking system

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.    

 

   

Role Location: Range of Starting Pay for role  

California: $122,600 - $198,800

Colorado: $122,600 - $171,700

New York City: $141,800 - $198,800

Washington: $130,500 -$182,800

  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here   Equal Employment Opportunity Statement Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.   Accenture is committed to providing veteran employment opportunities to our service men and women.    For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.   Requesting An Accommodation  Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to pa