Executive Support Analyst

Job Description

Executive Support Analyst  will be working for some of the top media agencies in the US. dentsu owns a number of agencies in differing media disciplines. You will have the opportunity to work with the latest technology in a varied and challenging environment with a great deal of development potential.

Someone who has worked in the media industry before would be ideal for the role. There will be a requirement to deal with a number of high priority requests from VIP and board level members of staff. The candidate will need excellent communications skills to liaise with the business including other members of the IT support teams to update them on a wide range of requests and incidents to be resolved.

You will also be required to meet the expectations of the role as defined below.

Main Responsibilities

Reporting into the Executive Support Lead, you will need to:

• Provide high level support to dentsu’s Global Executive including a number of high profile and short notice requests from the business.
• Have excellent communication skills with the ability to act calmly under pressure with staff at all levels.
• Setting up internal/client meetings, pitches, Microsoft Teams conference calls.
• Monitor progress of call resolution within the agreed SLA guidelines
• Take responsibility for calls assigned to the Executive Support queue in the first instance or directly to you, monitor progress for Executive Support requests assigned to other teams through to resolution.
• Manage calls with internal support and 3rd party suppliers where necessary through to closure
• Provide support for desktops, laptops, MACs, printers, mobile devices including phone and tablets, peripherals and other hardware support where necessary, or escalate to 3rd party hardware support
• Provide documentation when changes occur, bug fixes found or new items introduced into the environment
• Any other tasks or projects assigned by the Executive Support Lead.

Qualifications

• 2 years’ hands-on experience of Microsoft desktop environments
• 2 years’ hands-on experience of Apple Mac hardware and Mac OS 10.8 – 10.12
• Good knowledge of:
  • Windows OS/Mac OS
  • Microsoft Office 365 & Teams
  • Internet Explorer/Chrome web browsers
  • Hardware and Peripherals
  • Mobile devices

Useful Skills

• Exposure to:
• • Microsoft Endpoint Configuration Manager
  • Microsoft Teams Meetings/Live Events
  • iOS and Android devices
  • Audio visual systems (TV/Projector systems)

Essential Personal Qualities and Knowledge

• Ability to communicate effectively with members of the onsite and remote support teams, customers and 3rd parties
• Ambitious, articulate person, with a desire to progress their career
• Excellent presentation and communication skills
• Ability to stay calm under pressurised situations
• Organised approach to work, ability to manage multiple tasks at the same time
• Positive and adaptable attitude
• Ability to relay technical information to staff of all levels calmly and methodically

Additional Information

The anticipated salary range for this position is $55,000. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsuaegis.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at th