Experienced Service Delivery Manager (REF2766Y)

Company Description

Deutsche Telekom IT Solutions (formerly IT Services Hungary, ITSH) is the largest ICT employer in Hungary and a member of the Deutsche Telekom Group. Founded in 2006, the company has more than 5,000 employees and provides a wide range of IT and telecommunications services. In 2019, the company won the National Investment Agency's (HIPA) award for the best educational cooperation, according to an independent survey by PwC Hungary, it is one of the most attractive workplaces in Hungary, and it also received the title of the most ethical multinational company. The company is constantly developing its four sites in Budapest, Debrecen, Pécs and Szeged, and is waiting for qualified IT specialists to join its team.

Job Description

The Service Mobility of the Workplace Service Client Hub is responsible for the E2E provision of services on the mobile devices and Mac devices of Deutsche Telekom AG and its subsidiaries and holdings in Germany and abroad. This includes the architecture, technical and content-related review of the respective requirements, the engineering, the deployment, and the final tests for the rollout on the devices.

• Service budgeting and planning as well as regular forecasts
• Target group-specific communications (service owner, service team members)
• Evaluating, communicating, and mitigating risks incurred
• Initiating improvements to optimize service processes, activities, and interfaces with partner services
• Supplier management
• Recognize and analyze functional and technical correlations/discrepancies and derive, coordinate and implement measures
• Supporting the service owner and the team in managing the mobility service in compliance with DTAG (Tel-IT) requirements in the areas of compliance, security and governance

Qualifications

• Flexibility and pronounced service mentality
• Understanding of IT in the areas of cloud, infrastructure and service lifecycle - Experience with typical tools (Cape, Darwin, PSA Portal, Jira@BR, myStore...)
• Quality management, technical leadership, classification of requirements in responsible topics
• English (C1) knowledge

Additional Information

Advantages:

• German (B2) knowledge

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.