People Services Supervisor

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Job Description

In this role, you will lead a team of People Services (‘PS’) Specialists who focus on delivering exceptional associate experiences through the delivery of various HR transactional activities and business processes.  The team delivers service and support in our HCM system Workday and is responsible for administering and maintaining HR data accuracy in the HCM system at all times. The PS Data Admin team Supervisor must possess strong HR generalist knowledge, as well as advanced technical knowledge in Workday, and be equipped to manage complex transactional activity.  You will lead a team of several People Services Specialists ensuring the team has the knowledge and tools needed to successfully execute and consistently improve. This job prepares you for further growth in your HR career. You’ll gain experience deepening your technical knowledge in HR operations and working across the HR community within the company. You’ll also expand on your experience leading others – including hiring, coaching, and developing members of the People Services – Data Administration team.

Position location: This position is eligible for a hybrid schedule based out of Deerfield, IL. Effective mid-2025, Fortune Brands will transition to a new world-class campus in Deerfield, bringing together associates from across our U.S. offices, brands, and functions. The campus will offer vibrant workspaces for collaboration, along with amenities for dining, onsite daycare, fitness and recreation.

Responsibilities:

• Provide day-to-day management of People Services Specialists in meeting their KPIs.
• Create, maintain, and train on HR standard business processes, job aids & standard operating procedures (SOPs) for consistent associate experience & efficient operations
• Monitor team performance to ensure a consistent positive associate experience. When opportunities for improvement arise, provide feedback & coaching to People Services Specialists and/or update the appropriate process documentation
• Develop and manage an HR data management/governance process including design of audit reports, delegation of owners to perform and manage audits and leading the monthly audit meeting cadence and agenda.   
• Participate in continuous improvement initiatives for back-office operations in conjunction with broader HR Operations team
• Hire, coach, and develop People Services Specialists to advance in their HR careers 
• Serve as a point of contact for internal & external customers, providing exceptional customer service in addressing questions and concerns in person, over the phone, and online
• Support managers and associates effectively in how to use our direct access tools like Front Door and Workday
• Support the HR community with special projects across various HR specialties

Qualifications

• 3-5 years of expanding responsibility experience in HR, HR Operations / shared services, or HR Technology
• 1-2 years minimum as a people manager with demonstrated ability to effectively lead others – including providing coaching, feedback and development
• Experience working with HRIS systems, preferably Workday
• Proficient in the Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, and cloud-based filesharing platforms (Box, SmartSheet)
• Demonstrated ability to design and improve HR business processes
• Demonstrated ability to effectively communicate at all levels of the organization and external customers
• Ability to set and adjust priorities for self and team
• Bachelor’s Degree in HR or related field
• Experience with case management systems and processes such as ServiceNow, Workday Help, or Jira Service Management

Additional Information

Additional Information:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70,000 USD - $110,000