Implementation Specialist II (Billing) - Utility background is required

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


Position Overview:
The Implementation Specialist at VertexOne will lead our clients through the implementation process of our Customer Information System (CIS) and analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.
As a Billing specialist you will focus on the billing aspects of our Customer Information System with particular focus on setting up rates, billing processes, and discussing complex billing topics. A background in Utility Billing is required along with an understanding of the overall Utility meter to cash process.
Essential Job Duties:
• Lead and guide clients through the implementation process taking full ownership of the Billing area from a business and technical perspective.
• Analyze and model business requirements to create technical requirements.
• Translate client’s business needs into functional and design specifications.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.
• Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
• Prepare/Review System Functional Specifications and Business and Use Case documentation.
• Lead High Level Design and Best Practice sessions.
• Perform Use Case walkthroughs.
• Develop test cases and perform testing on changes and enhancements.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
• Work with third party vendors during requirements, design and testing phases.
• Escalate and communicate issues to VertexOne Management or Clients as needed.
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Client on-site meetings during key phases of the project (30% travel)

Job Requirements/Qualifications:
• Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems is required.
• Utility Billing experience is required.
• 2+ years working ex