Customer Success Specialist SOTR HU, BG

, Poland

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

September 15, 2025

Business unit:

Downstream and Renewables

Experience Level:

Early Careers

Job Description:

Customer Specialist in Commercial Road Transport with Bulgarian

Shell, global market leader with 113 years of experience in energy supply and transition, is looking to power on our Services on the Road department with new team player.

In Shell Commercial Road Transport (CRT), we’re on a mission to help keep heavy-duty fleets on the road by delivering progress at every turn and offer tailored customer solutions. With us, you can advance your career, develop and implement business strategies and challenge yourself as customer consultant.

As a Customer Specialist in CRT with Bulgarian, you will:

·       Assist our clients in resolving complex operational requests via phone/mail

·       Ensure delivery of customer requirements (device processing, shipment control, master data set-up, troubleshooting)

·       Support local business with your expertise and consult on closing deals

·       Being a first point of contact for our B2B customers and be representant of the company during business trips and virtual or F2F meetings

·       Drive customers into digitalized age supporting development of innovative tools

·       Get unique knowledge and use your expertise to complete strategic business projects

·       Interacting with native speakers on daily basis

Requirements:

·       Fluent Bulgarian (C1/C2) and advanced English (B2) both in writing as well as verbal

·       Bachelor’s degree preferred (Logistic, Linguistic or Business related preferable)

·       Excellent communication, sales and relationship building skills

·       Continuous improvement and strategic mindset

·       Ability to work both in the team as well as individual performer

·       Previous experience in Logistics, Customer service, Commercial or Sales role would be an asset

·       Strong PC skills (Microsoft 365 package) and be able to quickly learn new systems

We offer:

·       Attractive salary

·       Hybrid working model (2 days home office a week)

·       Opportunity to be awarded with a variety of company rewards

·       Access to online training and wellbeing platforms

·       Various value-added sessions and workshops

·       Job stability and career growth opportunities within our Shell’s global business functions

·       Working in a passionate and multicultural environment

·       A rich package of benefits, including private medical care

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