Implementation Project Manager

Position: Implementation Project Manager

About the role/team:

The Implementation Project Manager oversees the onboarding of new and existing clients, ensuring a seamless implementation of WEX’s Health products. This role requires deep expertise in healthcare benefits administration, regulatory compliance, and system capabilities. Acting as a trusted advisor, the Implementation Project Manager drives client success through strategic solutions and strong cross-functional collaboration.

How you will make an impact:

Industry Expertise & Client Solutions:

• Serve as a thought leader in healthcare benefits administration, regulatory compliance, and technology-driven solutions.

• Provide consultative guidance on product functionality, operational best practices, and long-term administrative success.

• Stay informed on industry trends, legislative changes, and compliance requirements.

• Ensure adherence to HIPAA and other regulatory standards, mitigating risks for clients and the company.

• Design customized implementation strategies tailored to complex client needs and business goals.

Technology & Process Optimization:

• Act as a subject matter expert in system functionalities, integration processes, and automation capabilities.

• Collaborate with data integration teams and external vendors for seamless system implementations.

• Optimize benefits administration through automation and advanced reporting tools.

• Lead process improvement initiatives to enhance efficiency and reduce setup cycle times.

• Educate clients on WEX’s technology to improve plan administration.

Client & Partner Engagement:

• Build and maintain strong relationships with clients, consultants, and brokers.

• Educate stakeholders on product design, regulatory implications, and operational workflows.

• Advocate for client needs, identifying opportunities for service enhancements and system improvements.

• Provide compliance and regulatory guidance to ensure clients follow best practices.

• Support open enrollment planning through training and strategic consultation.

• Manage escalations independently, particularly for high-profile and complex clients.

• Ensure transparent communication of deadlines and deliverables through project management frameworks and methodologies.

Cross-Functional Leadership:

• Collaborate with internal teams, including Sales, Operations, Claims, and Client Support, to align project objectives.

• Support sales teams with client discussions, finalist presentations, and pre-implementation assessments.

• Guide internal teams through implementation complexities while ensuring alignment with client expectations.

• Monitor revenue impact and system configurations for accurate financial reporting.

Experience you will bring:

• Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.

• 3+ years of experience in healthcare benefits administration, implementation, or related fields.

• Experience with project management frameworks preferred.

• Strong knowledge of regulatory compliance, including HIPAA and benefits administration policies.

• Ability to translate complex client requirements into efficient system configurations.

• Strong analytical and problem-solving skills with a data-driven approach.

• Excellent communication skills for engaging senior-level stakeholders.

• Proficiency in SaaS-based benefits administration platforms and project management tools.

• Experience driving technology adoption and process automation for efficiency.

• Ability to manage multiple priorities under tight deadlines in a fast-paced environment.

• Commitment to superior client service through strategic consultation and continuous improvement.

This role is ideal for a professional with deep industry knowledge, a passion for client success, and a forward-thinking approach to benefits administration.

The base pay range re