Medical Assistant Novice II - Cardiology Clinical - (Medical Center)

Overview

At Houston Methodist, the Medical Assistant Novice II position is responsible for assisting in the delivery of health care and patient care management for the physician practice under the guidance of a Sr. Medical Assistant or Clinical Coordinator. This position will include actively participating and supporting primary clinical teams. The Medical Assistant Novice II position will work with and receive supervision from the physicians, nurse practitioners, physician assistants, and RN's. This position is responsible for assigned non-nursing functions. The Medical Assistant Novice II position practices Patient and Family Centered Care in concert with Houston Methodist values of Integrity, Compassion, Accountability, Respect and Excellence.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Provides follow-up contact with patient, as appropriate, to ensure compliance with recommendations-medications, lab/x-ray, specialist visits, PCP visits, dieticians, CDE, etc.

• After visit, reviews summary with patients, when appropriate; develops a workflow to ensure smooth transition of care for patients.

• Collaborate with the patients, physicians and other care team members assessing the patients' progress toward individual health care goals.

• Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving.

SERVICE ESSENTIAL FUNCTIONS

• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room.

• Provides care to patients assigned within department, defined limits. Practices in a manner that is congruent with cultural diversity and inclusion principles. Anticipate the needs of the specific patient population.

• Obtains and documents vital signs, chief complaints, medication reviews, medical and social history.

• Educates patients about self-management tasks they can undertake to gain greater control of their health status.

• Applies expected behaviors and actions which contributes to department score for patient satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation.

• Assists with care coordination with hospital, ER, consulting physicians and/or community resources, when appropriate, to including handling of triage patient calls.

• Prepares, cleans and maintains exam and treatment rooms. Assists with maintaining, cleaning, and stocking of equipment and supplies as established in assigned department.

FINANCE ESSENTIAL FUNCTIONS

• Assist with patient care in the health care continuum to achieve optimum outcomes in a safe and cost-effective manner.

• Manages time effectively and prioritizes daily tasks, minimizing incidental overtime, seeking assistance as appropria